Around 5 p.m. to 15min contacted readers who noticed that SEB bank’s website and mobile app were not working.
SEB Bank announced on Facebook that it was not even possible to call them.
“We inform you that it is not possible to call us at the moment. You may also experience disruptions when connecting to the SEB mobile app,” the bank said, advising to contact via internet banking.
However, after the bank’s announcement, users began to complain that they could not connect to the Internet bank.
“If you want to block your card, you can do it also by connecting to the Internet in the bank (login e.seb.lt). We fix technical problems. We apologize for the inconvenience,” the bank’s comment read.
SEB bank representatives 15min portal at 6 p.m. informed that technical problems have been eliminated. Consequently, the bank’s customers could not use the services for about an hour.
Scammers appeared
The bank also warned residents on Facebook to be careful, as fraudsters were in a hurry to take advantage of the situation.
“Be careful, we receive messages from customers that fraudsters are taking advantage of this situation and sending SMS messages about an attempt to hack into your account. Be careful, do not click on links sent by fraudsters and do not disclose your personal data,” the bank’s message reads.
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**Interview about SEB Bank’s Technical Issues**
**Interviewer:** Good evening, and thank you for joining us today. We’re discussing the recent technical disruptions experienced by SEB Bank’s website and mobile app. With us is Mark Johnson, a financial technology expert. Mark, what do you make of the situation that unfolded around 5 p.m. today when users reported issues accessing the bank’s services?
**Mark Johnson:** Good evening, and thank you for having me. It’s quite alarming to see a major bank experiencing widespread disruptions like this, especially during peak business hours. SEB Bank announced via Facebook that users would face difficulties not only with their website and app but also with phone communication, which is concerning.
**Interviewer:** Yes, the bank’s announcement suggested that customers should use internet banking instead. Were there any indications of what might have caused these disruptions?
**Mark Johnson:** Based on the available information, it sounds like there were significant technical problems. The inability to connect to both the app and website indicates a possible server issue or an overload situation. However, without detailed insights from their technical team, it’s hard to pinpoint the exact cause.
**Interviewer:** Shortly after SEB’s announcement, many users expressed that they couldn’t access their internet banking either. What implications does this have for customers?
**Mark Johnson:** This is a major concern. Customers rely on online banking for transactions, accessing fund information, and various services like blocking cards. When these services are unavailable, it can disrupt personal finances and even lead to security risks if users cannot quickly react to suspicious activity on their accounts.
**Interviewer:** Indeed. SEB Bank has since issued apologies and mentioned they’re working to fix the issues. How important is it for financial institutions to communicate transparently with their customers during such situations?
**Mark Johnson:** Transparency is crucial. Customers need timely updates to understand the situation and what alternative actions they can take. Lack of information can lead to frustration and mistrust. SEB’s effort to advise users to access their services via internet banking, where possible, is a step in the right direction but also highlights the critical need for robust backup systems.
**Interviewer:** Thank you, Mark, for your insights into this matter. We hope SEB Bank resolves these issues promptly and ensures better service reliability for its customers in the future.
**Mark Johnson:** My pleasure. Thank you for having me.