Scandal Surrounds Travel Rock: Outrage Over Excessive Fees for Graduate Trips

2024-04-21 03:27:59

The most important company in the country in charge of graduate trips Bariloche was surrounded by scandal when the news spread that they wanted to charge an extra fee that exceeded the amount of the package that more than 3,000 students and their parents had been paying for two years.

This is the Travel Rock company, which has 42 branches throughout the country, which decided to collect a last payment of almost $250,000 that affected clients from the City of Buenos Aires, La Plata and several Buenos Aires towns.

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The amount of the trip, contracted in 2022, it was $240,000 to be paid in installments until this year. The company announced that the last payment corresponding to the “boarding fee” was $248,000, and that the figure might be paid in four parts. This situation generated discomfort among parents, which forced the firm to pause the collection.

The cost of payment generated controversy. (Photo: Télam)

From Travel Rock, they informed TN that the $248,000 corresponded to “two charges that are not included in the contract price. This is clarified in the general conditions.” These figures are, on the one hand, the rate of taxes and air charges and for comprehensive equipment coverage, that is, coverage for “everything that children use, helmets, poles, skis, safety equipment.” This sum is reported “one month before payment, in the meeting prior to the trip,” the company explained.

“This year, as it was a very large amount compared to the trip due to inflation, we decided to hold a prior meeting with the parents to give them the possibility of paying it in installments,” they noted. The cost of the tax rate and air charges, according to the company, was $150,000, plus $98,000 for comprehensive equipment coverage.

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In the midst of the controversy, the National Ombudsman’s Office and the same entity with Buenos Aires jurisdiction, the suppliers and Travel Rock met “to reach an agreement and charge as little as possible,” the company acknowledged.

But this is not the only case of parents affected by an extra charge for “taxes and charges”. How might you know TNa similar situation would also be going through those who contracted graduate trips with the Baxtter agency.

In the case of Travel Rock, following customers complained to regulatory agencies, the figure was reduced to $135.000 by “an agreement with the suppliers, the Government” and the company that offered the service. “The company absorbed part of the costs that can be paid in four installments,” they indicated.

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