PostedJuly 27, 2022, 6:37 PM
CFFCheck the online timetable before any journey must become a reflex
A customer complained after she had to finish her taxi ride due to work she was unaware of. The SBB recall that they have communicated widely on the schedule changes.
Better take a look at the app before going to the station.
20min/Matthias Spicher
Those who regularly take SBB trains are used to it: frequent works on the lines cause schedule changes, sometimes major, sometimes minor. A client paid for it last week. In the evening, she wanted to return from Lausanne to Leysin. Problem: his train from Lausanne, the last connection to then go up to Leysin, did not stop at Aigle as it usually does.
She had to get out at Montreux, take the next train which stopped at Aigle, but which arrived after the departure of the last train to get into the station. Result: the last part was done by taxi, which cost him 82 francs. “I went to the counter to get my taxi reimbursed. The CFF employee replied that the information was everywhere and that I would not be reimbursed, ”she says.
It is up to the traveler to check
The CFF have indeed communicated on several media concerning the works between Roche (VD) and Villeneuve (VD) which have led to timetable changes since the beginning of July on the line between Lausanne and Valais. At the station, on information boards and in the media, the work had been announced. Obviously, the information did not reach 100% of the clientele.
For SBB, it remains the responsibility of customers to check the timetables before departure. In the case of the works in question, the online timetable and the app have been adapted. The client, if she had checked, could have seen that her usual train would not allow her to return.
In addition to the planned works, the online timetable is constantly adapted according to the vagaries of traffic. Delays, deletions, all the info is there. “We advise to always consult the timetable online before taking the train”, replied the SBB to the dissatisfied customer.
(ywe)