2023-09-28 15:26:23
The initiative gives autonomy to the consumer, offering another repair option
Image for illustration purposes only
Samsung Latin America announces the introduction of its global self-repair program, Repara Contigo, in the Brazilian market. The initiative aims to give consumers an additional repair option, as well as more convenience for them to keep their Galaxy devices, thus reducing e-waste.
“Samsung is working to encourage users to experience the optimized performance of their Galaxy devices for as long as possible. This is another initiative in this sense, expanding access to repairs and expanding possibilities for our consumers”, says Virgilio Moreira, Senior Director of Customer Service at Samsung Latin America.
Self-repair kits have the following items: smartphone screen or charging port or back cover1. In addition, a kit with all the tools necessary to carry out the service and instructions in manuals is also available to interested parties. At first, the program now offers support for repairs of nine models, including the three versions of the Galaxy S20, S21 and S22 smartphone lines.
Visit website samsung.com/br/support/self-repair to find out more about Repara Contigo.
Qualified repair through Samsung Contigo
The company also already offers in Brazil, and will soon launch in other countries in the region, the “Samsung Contigo” program, which offers interested independent repairers access to the brand’s original parts and qualified information, essential items for carrying out a service reliable and long-lasting.
Technicians participating in the program have access to guides and manuals to carry out repairs on the brand’s products, including smartphones, TVs and household appliances, allowing professionals to stay up to date with the latest trends and technologies.
Access to exclusive benefits through Select+
Along with the announcement of the new foldable smartphones Galaxy Z Fold5, Galaxy Z Flip5 and the Galaxy Tab S9 series tablets, Samsung debuted an exclusive benefit across Latin America for buyers of these products: the Select+. The assistance program aims to ensure additional support for device users premiumthrough a differentiated and priority service experience.
Benefits include priority access to exclusive support channels and the replacement of protective films. In addition, the program guarantees priority service at Samsung service centers and in home care, available in the main capitals and large metropolitan centers of the countries in the region.
Another difference with Select+ is access to exclusive content, shared within the Samsung Members community, such as videos and tutorials with explanations, frequently asked questions and step-by-step instructions on different functions of Samsung’s newest premium smartphones.
Trade-In: Upgrade your devices with discount and proper disposal
In addition to all the programs that allow consumers to stay with their devices for longer, Samsung also offers benefits for those who want to purchase newer products from the brand.
Os trade-in programs available at e-store and on other official channels they offer discounts on the purchase of new products. Consumers can exchange products from any brand.
1 Customers can purchase screen kits consisting of the smartphone screen, metal frame, frame, and battery to replace the screen. If the battery is swollen, the customer should not attempt self-repair. He should visit a Samsung Authorized Service Center to get professional repair service.
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