Samsung Canada Recognized in “Best Customer Experience in Crisis” Category for Door-to-Door Repair Pickup Service During COVID-19 Pandemic
Samsung Electronics Canada is proud to announce that it has won Silver in the International Customer Experience Award (ICXA) for “Best Customer Experience in Crisis” for its “Stay at home, stay safe”. The Stay Home, Stay Safe campaign has helped Canadians stay safe and connected during the COVID-19 pandemic with a door-to-door repair service designed specifically for Canadians.
The ICX Awards recognize and celebrate excellence in customer experience around the world. The “Best Customer Experience in Crisis” category recognizes companies that have maintained and improved customer experience during the COVID-19 pandemic or any other regional crisis. Samsung Canada received the silver award in the category.
“We are incredibly honored to be recognized for our commitment to providing convenient, transparent and accessible service to our customers across the country,” said Frank Martino, Vice President of Corporate Services at Samsung Canada. “I would like to sincerely thank our frontline team members for demonstrating unparalleled collaboration, innovation and commitment to delivering this important service to Canadian consumers. »
At the onset of the COVID-19 pandemic, when Samsung walk-in repair centers were ordered to temporarily close, Samsung launched the “Stay Home, Stay Safe” campaign to continue the commitment. Samsung’s longstanding history of keeping customers safe and connected, while delivering exceptional customer service. The “Stay Home, Stay Safe” campaign offered customers free contactless pick-up and return, for warranty and out-of-warranty customers, providing peace of mind during these stressful and uncertain times.
Samsung developed the service to meet the diverse needs of Canadian customers across the country. For example, condominium residents might not only use curbside pickup, but also front desk pickup options for small appliance repairs. Those with major appliances might choose the “in-garage” option, a service never before offered by an original equipment manufacturer.
To ensure exceptional customer experience standards continue to be met, Samsung has implemented state-of-the-art security protocols and was the only original equipment manufacturer in Canada to refurbish devices. customer’s door within three to five business days.
Today, the service continues to provide convenient and safe repair options to valued Samsung customers in Canada. You can learn more regarding the door-to-door repair service for Galaxy devices here.
