The controversy over limitation what Samsung applied to the performance of its smartphones, including new Galaxy S22, keep giving what to talk about. The thing is Jong-Hee Hanthe CEO of the mobile device division of the South Korean company, apologized to users affected by this situation.
As published ZDNet, the manager referred to the incident during the annual meeting with shareholders that took place this Wednesday. In the same, the reference of Samsung recognized that the company did not give the relevance that corresponded to the concern of its clients on this matterand for that he apologized.
But beyond trying to show that the company did not act in bad faith in this matter, Jong-Hee Han also took the opportunity to clarify what happened to the performance limitation of the Galaxy S22 and other company devices. Something logical, especially since the scandal reached such a magnitude in South Korea that is already under investigation by the FTCthe Fair Trade Commission of that country.
What this body seeks to establish is whether Samsung promised more than the Galaxy S22 could really give, and whether that has represented a violation of fair and labeling laws.
The CEO of the South Korean company acknowledged that the inconvenience arose from the implementation of the GOSO Game Optimizing Service. This is a utility that the firm includes on its mobile devices, but users cannot manually uninstall or disable it. According to Han, the purpose of it was to optimize the use of resources on their smartphones when running games; and he also stated that CPU and GPU limitations applied as long as they didn’t affect performance during a match.
But seeing the discontent among users – caused not only by the lower than expected features in the Galaxy S22, but also by how the story came to light – the Samsung executive promised it won’t happen again.
The limit to the performance of the Galaxy S22 ended up being a big headache for Samsung
The news that Samsung was supposedly limiting the performance of its phones broke in early March. Along with it, a list went viral that included around 10,000 applications that, apparently, were affected by this peculiar situation. But what really caught our attention was that the apps of benchmarks they did not suffer any type of restriction, which fed the theory that the South Koreans had fallen into “the great OnePlus“; that is, that the performance tests promised something that users did not actually receive.
At first it was said that the performance limitation of the Galaxy S22 could be related to maximize battery life. However, some claims were much bolder—and unverifiable—pointing to an alleged attempt to cut costs during manufacturing. It was even said that Samsung used the GOS so that the mobiles did not overheat, and thus avoid problems with heat dissipation. Of course, this was also denied by Han in his statement.
For now, Samsung has already released a software update for all phones affected by this situation. Thus, users can now choose whether they prefer to fully squeeze the hardware out of their Galaxy S22, or a balance between performance and battery.
However, it is logical to think that, from now on, a blanket of mistrust is generated every time the Asian company presents new flagships. Now it will be Samsung’s responsibility to show that such a situation will not really happen again.