While the SAAQ was hoping for a smooth transition, it must be noted that its new SAAQclic site has not yet reached cruising speed, 10 days following it took office.
• Read also: Long lines at the SAAQ: “Hours of waiting, hours of waiting!!!”
• Read also: More delays at SAAQ service centers
• Read also: “We are in the running-in period, so instability will happen”
Many motorists choose to line up at a service point to avoid being online with the company, both to save time and also because the site’s questionnaire goes too far in the eyes of some.
“I am asked for my social insurance number and my income in my tax return, lamented a woman met at the Jonquière branch. I left the page. If the site is hacked, all the data is there for me to be defrauded.”
Auto dealers also believe that the new SAAQ vehicle has limitations.
“It works maybe 50%, said Pierre Albert, of Paul Albert Chevrolet Oldsmobile of Chicoutimi. There are major problems.”
“You have to start over several times because the site loads, loads once more, and at the end of the line the error message appears because it loaded too long”, noted Philippe Lévesque, of Hyundai du Royaume.
Many transactions are made more complicated due to errors.
“The computer tells us that there is no photo on the driver’s license, when it is not true,” observed Mr. Albert.
“It happened to us to register the same vehicle twice, without being able to correct the error, added Valérie Gagnon, of the L’Ami Junior Group. There are also the values of used vehicles, which do not correspond with our figures and which mean that customers sometimes have to pay $500 more.
The SAAQ hopes to be able to regain the upper hand by the end of April.
