The hospitality industry in Bali is experiencing rapid growth along with the increasing number of tourist visits. This increase encourages employers to continue to adapt in order to achieve better quality standards and welfare for workers.
Understanding this need, one of the insurance companies in Indonesia, PT Avrist Assurance in collaboration with the Human Resources Association (HRA) Bali held the HR Convention 2024 (HRCON 2024) in Nusa Dua, Bali at the end of August. Carrying the theme Embracing Future Role of People Experience Management & Human Development Strategiesthe event was attended by hundreds of HR practitioners from Bali and surrounding areas.
On that occasion, Avrist Assurance was present as the main speaker represented by VP of Pension Avrist Assurance, Firmansyah, and VP of Employee Benefit Avrist Assurance, Dolly Baryn Ritonga. Also present was Vira Risnayani as Chairperson of HRA Bali.
In his presentation, Firmansyah explained the role Robotic Process Automation (RPA) in the life insurance industry which has helped improve the efficiency of various operational processes and added customer experience become better and more accurate to achieve long-term company stability and growth.
“With RPA, processes that were previously time-consuming and prone to errors human errorsuch as customer data processing and claims processing can now be done faster and more accurately. This not only reduces operational costs, but also helps detect and prevent indications of fraud,” explained Firmansyah.
In addition, RPA also allows insurance companies to provide more responsive services to customers in terms of claims processing or providing policy information. “For this reason, Avrist Assurance always adapts to technological developments so that customers get better service,” he continued.
Also read: Human Resource Investment is the Key to Achieving the Vision of Golden Indonesia 2045
No less important, Dolly Baryn Ritonga conveyed how employee health is the most important investment for a company, especially in the manufacturing industry. hospitality so that employee health insurance products play an important role in HR management to drive organizational success.
“By providing health insurance, companies not only protect employees from health risks, but also ensure they feel safe. This can then increase employee motivation and productivity in maintaining the quality of service of the company where they work,” he explained.
The cooperation carried out by Avrist Assurance this time is one of the manifestations of the spirit of advancing the lives of all levels of society with better financial protection and planning. (Z-11)
#HRCON #Highlights #Important #Role #Technology #Management
Embracing Technology and Employee Experience: Highlights from HRCON 2024 in Bali
Table of Contents
!HRCON 2024 Highlights the Important Role of Technology in HR Management
The Theme: Embracing the Future of People Experience Management
HRCON 2024 brought together hundreds of HR practitioners from Bali and surrounding areas under the theme “Embracing Future Role of People Experience Management & Human Development Strategies.” The convention aimed to explore innovative strategies that HR professionals could implement to foster better workplace environments and enhance employee engagement.
Keynote Speakers and Insights
The event featured key presentations by influential figures, including Firmansyah, VP of Pension Avrist Assurance, and Dolly Baryn Ritonga, VP of Employee Benefit Avrist Assurance. They were joined by Vira Risnayani, Chairperson of HRA Bali, to share insights on integrating technology in HR management.
In his presentation, Firmansyah shed light on the transformative role of Robotic Process Automation (RPA) in the life insurance industry. RPA has emerged as a significant player in enhancing various operational processes, thus leading to improved customer experiences and long-term stability for companies.
The Impact of RPA on Operational Efficiency
“RPA enables processes that were previously time-consuming and susceptible to human error, such as customer data processing and claims management, to be completed more quickly and accurately,” explained Firmansyah.
By reducing operational costs and enhancing service efficiency, RPA has allowed insurance firms to proactively combat fraud and streamline claims processing. This shift has enabled companies like Avrist Assurance to stay ahead of the curve and ensure that their customers receive timely and accurate updates regarding their policies and claims.
The Importance of Employee Health
Equally significant was Dolly Baryn Ritonga’s emphasis on employee health as a critical investment for firms, particularly in the manufacturing sector. She highlighted that fostering a healthy work environment directly correlates with productivity levels, employee satisfaction, and, ultimately, business success. This insight aligns with broader trends in corporate responsibility and employee well-being, which are increasingly becoming focal points for employers.
A Future-Focused Approach to HR Management
HRCON 2024 was not just an event; it was a vital step toward fostering a future where technology and human development go hand in hand. As the hospitality industry continues to evolve, the emphasis on adapting cutting-edge technologies like RPA, while simultaneously nurturing employee health and satisfaction, will be fundamental to organizational success.
By participating in meaningful discussions and workshops, HR practitioners left the convention with a deeper understanding of how to leverage technology alongside human-centric strategies. This integrated approach will undoubtedly pave the way for more efficient companies that prioritize both technological advancement and employee experience.
Conclusion
The HR Convention 2024 was a remarkable gathering of minds in the HR field, allowing professionals to network, share ideas, and learn from industry leaders. As Bali’s hospitality industry continues to flourish, events like HRCON 2024 will drive the standards of employee engagement and operational efficiency to new heights. By focusing on the intersection of technology and human development, companies can create a vibrant workplace that not only meets but exceeds the evolving expectations of employees and customers alike.
For more insights on how to cultivate a productive work environment through technology and employee well-being, stay tuned for our upcoming articles!
