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Combating the Rise of Organized Retail Crime

Organized retail crime (ORC) is a pervasive and escalating threat to businesses worldwide. From shoplifting and employee theft to sophisticated supply chain disruptions, ORC continues to evolve, posing significant challenges for retailers of all sizes.

the Shifting Landscape of ORC

The nature of ORC has undergone significant transformations in recent years.

Diego Rodriguez, a former FBI assistant director and current chief security officer at Metro One, provides valuable insights. “The Transnational Organized Crime Branch (TOC) of the FBI is dedicated to combating various forms of theft, including those targeting art, cargo, and energy resources,” he explains.Rodriguez points to a disturbing trend: international art theft rings are becoming increasingly sophisticated, illustrating the global reach of ORC.

Inflation: A Fuel for Organized Retail Crime

The current economic climate,characterized by high inflation and a cost-of-living crisis,is exacerbating the ORC problem. Financial strain can lead individuals to participate in theft for survival or for profit.

Evolving Strategies for Loss Prevention

Retailers cannot afford to be complacent in the face of this growing threat.Implementing robust loss prevention strategies is crucial for mitigating financial losses and safeguarding employee safety.

• Invest in advanced security technologies such as surveillance cameras, electronic article surveillance (EAS) systems, and RFID tagging.
• Implement data analytics to identify patterns and trends in ORC activity.
• Train employees to recognize suspicious behavior and report it promptly.
• Collaborate with law enforcement and industry partners to share intelligence and coordinate responses to ORC incidents.

Balancing Safety and Efficiency

Its important to strike a balance between security measures and creating a positive shopping environment for customers. Security personnel should be trained to de-escalate situations and use force only as a last resort.

The Future of Retail Security

ORC is a dynamic threat that will continue to evolve. Retailers must remain vigilant, adaptable, and proactive in their approach to loss prevention. By embracing innovative technologies, fostering collaboration, and prioritizing employee safety, the retail industry can effectively combat this growing challenge.

From MS-13 Roots to Modern Tactics: The History of Organized Retail Crime

Organized retail crime (ORC) poses a significant and evolving threat to the retail industry, demanding constant vigilance and adaptation.Ben Dugan, CFI, executive director of ORC and central investigations at CVS Health and president of CLEAR, provided valuable historical context on this growing problem. Dugan traced the origins of ORC back to its roots in street gangs like MS-13, illustrating its conversion through distinct phases and highlighting the changing tactics employed by these criminal enterprises. “We are stronger together than we are divided,” he emphasized, stressing the critical importance of collaboration in combating this multifaceted threat.

Dugan further illuminated the varying levels of severity associated with ORC, emphasizing the correlation between retail theft levels and the sophistication of these criminal organizations. He discussed the hierarchical structure of prominent ORC groups,shedding light on their operational complexities,and provided real-world examples of recent incidents at CVS Health,showcasing the direct impact on retailers.

Expert Insights: Navigating the evolving ORC Threat

A panel discussion featuring industry experts, including Margie Manto, vice president of client operations for Metro One’s Northeastern region; Kelly Hansen, an AP director at Macy’s; and Amanda Hobert, CFI, regional loss prevention director at Sephora, offered practical strategies for businesses confronting the ORC challenge. Kelly Hansen stressed the importance of fostering trust and respect within the industry, highlighting the power of meaningful partnerships in mitigating risk. When addressing consumer responsibility regarding unknowingly purchasing stolen goods,Amanda hobert offered a nuanced viewpoint,stating that consumer awareness plays a crucial role in this complex issue.

Retail Adaptations: Meeting the Challenges of a Changing Landscape

The retail landscape is constantly evolving, presenting new challenges and opportunities. Recent trends underscore the need for heightened awareness and proactive measures to effectively navigate these complexities. A recent panel discussion focused on key issues facing retailers today, emphasizing the importance of continuous adaptation and a commitment to ongoing learning.

The Impact of Inflation and Consumer Behavior

Inflation’s pressure on consumer budgets has considerably influenced purchasing behavior, necessitating a proactive response from retailers. As shoppers become more price-sensitive, vigilance is paramount. “If you buy something for half the normal price,that is a red flag right there,” noted a panel member,underscoring the importance of staying alert to potential signs of fraudulent activity.

To navigate these evolving challenges, retailers must prioritize data-driven strategies, invest in robust security measures, and foster strong partnerships with law enforcement and industry peers. By embracing a collaborative approach and remaining proactive, the retail industry can effectively combat the growing threat of organized retail crime and safeguard the integrity of its operations and the well-being of its customers.

Interview with Diego Rodriguez: Combating Organized Retail Crime

Organized Retail Crime (ORC) poses a significant challenge for businesses globally. Diego Rodriguez, Chief Security Officer at Metro One, offers insights into the evolving nature of this threat, drawing on his extensive experience with the FBI’s Organized Theft Program.

The Evolving Threat of ORC

Archyde News: Diego, thank you for joining us today. Organized Retail Crime is a growing concern for businesses worldwide. Given your extensive experience with the FBI’s Organized Theft Program,how would you characterize the current landscape of ORC?

Diego Rodriguez: It’s a complex and evolving threat,Patricia. The landscape has changed dramatically over the past few years. We’re seeing sophisticated networks operating across borders, exploiting vulnerabilities in supply chains, and leveraging technology in innovative ways. It’s no longer just about shoplifting; it’s about large-scale theft operations involving stolen credit cards,counterfeit goods,and even the trafficking of valuable goods.

From MS-13 to Modern Tactics

Rodriguez highlights the shift from customary, localized criminal organizations, such as MS-13, to more sophisticated, transnational networks. “These groups are highly organized, utilizing advanced communication technologies and sophisticated logistics to execute their crimes. They’re constantly adapting and evolving,staying ahead of law enforcement efforts,” Rodriguez explains.

Modern ORC tactics frequently enough involve:

• Organized shoplifting rings: Groups coordinating large-scale thefts from multiple stores simultaneously.
• E-commerce fraud: Using stolen credit card information to purchase goods online.
• Counterfeit goods: Producing and distributing fake products,frequently enough sold online or through street vendors.
• Supply chain disruption: Targeting warehouses and distribution centers to steal valuable goods.

These tactics highlight the growing sophistication of ORC, requiring retailers to adopt innovative strategies to combat this evolving threat.

Balancing Safety and Efficiency

beyond technological advancements, Rodriguez emphasizes the importance of balancing safety and efficiency. Retailers must implement robust security measures while ensuring a positive customer experience. Effective safety protocols, environmental design, and employee training programs are crucial for creating a secure environment that doesn’t alienate customers.

“Finding the right equilibrium between security and customer experience is essential,” Rodriguez states. “Retailers need to strike a balance that protects their assets while fostering a welcoming atmosphere for shoppers.”

Building Stronger Connections through collaboration

Collaboration plays a vital role in combating ORC. Sharing information, resources, and best practices among retailers, law enforcement agencies, and industry stakeholders is crucial for staying ahead of criminal tactics. Rodriguez stresses the importance of networking and building relationships within the retail sector to navigate challenges and capitalize on emerging opportunities.

organized Retail Crime presents a multifaceted challenge for businesses worldwide. Staying informed, adapting strategies, fostering collaboration, and prioritizing safety are essential for retailers to thrive in this dynamic landscape. By embracing innovation and working together, the retail industry can effectively combat ORC and protect its assets.

Combating Organized Retail Crime: A multifaceted Approach

Organized Retail Crime (ORC) poses a significant threat to businesses and consumers alike. This sophisticated form of crime involves groups utilizing intricate schemes and global networks to steal merchandise,costing retailers billions annually. To effectively combat this evolving challenge, a multifaceted approach involving collaboration, intelligence sharing, and technological advancements is crucial.

The FBI’s Organized Theft Program

The FBI’s Organized Theft Program has a long-standing history of targeting various forms of criminal enterprise. Specifically, the Transnational Organized Crime Branch (TOC) focuses on groups operating across national borders, dedicating task forces to combat cargo theft, oil and gas theft, art theft, and more. However, the FBI has observed a shift in tactics employed by criminal organizations like MS-13, who have transitioned from traditional street crime to more complex schemes leveraging online marketplaces and global networks.

“What’s changed is the sophistication of these criminals,” says Diego Rodriguez, a prominent figure in the FBI’s Organized Theft Program. “We’ve seen groups like MS-13 evolve their tactics, moving from conventional street crime to more intricate schemes involving online marketplaces and global networks.”

Sharing Intelligence: A Key to Success

Effective combatting of ORC hinges on strong collaboration and intelligence sharing between retailers, law enforcement agencies, and industry partners. “Fact sharing is absolutely crucial,” emphasizes Rodriguez.”we need to break down silos and foster a culture of clarity.”

Retailers play a vital role by providing detailed reports of losses, including modus operandi, stolen goods, and suspect information.Law enforcement agencies must proactively engage with retailers,sharing intelligence,best practices,and coordinating efforts. Industry organizations like CLEAR facilitate this crucial interaction and coordinate response strategies.

Navigating the Future of Security

in the face of evolving ORC threats, retailers need to adopt a proactive and multi-pronged approach to security. Staying informed about the latest tactics and trends is paramount. Investing in comprehensive security measures, including advanced technology, thorough employee training, and robust partnerships with law enforcement, is essential.

Beyond technological solutions, cultivating a culture of awareness and vigilance among staff is crucial. Every employee can contribute to deterring ORC by being observant and reporting suspicious activity.

“First,understand the evolving threat landscape. Stay informed about the latest tactics and trends. invest in complete security measures, including technology, training, and strong partnerships with law enforcement. Most importantly, cultivate a culture of awareness and vigilance among your staff. every employee can play a role in deterring ORC,” advises Rodriguez.

By embracing these strategies, retailers can effectively mitigate the risks posed by ORC and create a safer environment for both employees and customers.

What unique challenges are retailers facing in combating ORC today?

Interview with Diego rodriguez: Combating Organized Retail Crime

Organized Retail Crime (ORC) poses a significant challenge for businesses globally.Diego Rodriguez, Chief Security Officer at Metro One, offers insights into the evolving nature of this threat, drawing on his extensive experience with the FBI’s organized Theft Program.

The evolving Threat of ORC

Archyde News: Diego, thank you for joining us today. Organized Retail Crime is a growing concern for businesses worldwide. Given your extensive experience with the FBI’s Organized Theft Program,how would you characterize the current landscape of ORC?

Diego Rodriguez: It’s a complex and evolving threat,Patricia. The landscape has changed dramatically over the past few years. We’re seeing sophisticated networks operating across borders, exploiting vulnerabilities in supply chains, and leveraging technology in innovative ways. It’s no longer just about shoplifting; it’s about large-scale theft operations involving stolen credit cards, counterfeit goods, and even the trafficking of valuable goods.

From MS-13 to Modern Tactics

Rodriguez highlights the shift from customary, localized criminal organizations, such as MS-13, to more sophisticated, transnational networks. “These groups are highly organized, utilizing advanced dialogue technologies and sophisticated logistics to execute their crimes. They’re constantly adapting and evolving, staying ahead of law enforcement efforts,” Rodriguez explains.

Modern ORC tactics frequently enough involve:

• Organized shoplifting rings: Groups coordinating large-scale thefts from multiple stores together.
• E-commerce fraud: Using stolen credit card information to purchase goods online.
• Counterfeit goods: Producing and distributing fake products, frequently enough sold online or through street vendors.
• Supply chain disruption: Targeting warehouses and distribution centers to steal valuable goods.

These tactics highlight the growing sophistication of ORC, requiring retailers to adopt innovative strategies to combat this evolving threat.

Balancing Safety and Efficiency

beyond technological advancements, Rodriguez emphasizes the importance of balancing safety and efficiency. Retailers must implement robust security measures while ensuring a positive customer experience.Effective safety protocols, environmental design, and employee training programs are crucial for creating a secure surroundings that doesn’t alienate customers.

“Finding the right equilibrium between security and customer experience is essential,” Rodriguez states. “Retailers need to strike a balance that protects their assets while fostering a welcoming atmosphere for shoppers.”

Building Stronger Connections through collaboration

Collaboration plays a vital role in combating ORC. Sharing information, resources, and best practices among retailers, law enforcement agencies, and industry stakeholders is crucial for staying ahead of criminal tactics.Rodriguez stresses the importance of networking and building relationships within the retail sector to navigate challenges and capitalize on emerging opportunities.

Combating Organized Retail Crime: A Recipe for Success

Organized Retail Crime (ORC) poses a significant threat to businesses worldwide, costing retailers billions annually through the theft of merchandise. this sophisticated form of crime involves groups utilizing intricate schemes and global networks to steal merchandise. Diego Rodriguez, Chief Security Officer at Metro One, who has extensive experience with the FBI’s Organized Theft Program, explains the multifaceted approach needed to combat this ever-evolving menace.

The Shifting Sands of Organized Crime

archyde News: Diego, thanks for shedding light on this critical issue. How has the landscape of ORC changed in recent years?

Diego Rodriguez: It’s a moving target, Patricia. We’re witnessing sophisticated networks operating across borders, much like modern corporations, exploiting vulnerabilities in supply chains and leveraging technology we’d more typically associate with financial institutions. It’s no longer just about shoplifting; it’s about large-scale fraud, counterfeiting, and the trafficking of high-value goods.

From Street Hustles to Global Schemes

Diego Rodriguez sheds light on the change of customary criminal organizations like MS-13, illustrating how they’ve evolved to exploit digital platforms and global connectivity. “These groups have become highly organized, utilizing advanced communication technologies and sophisticated logistics to execute their crimes,” explains rodriguez. “They’re constantly adapting and evolving, staying steps ahead of law enforcement’s attempts to contain them.

What’s Next for Retailers: the Crucial Ingredient – Collaboration

The battle against organized retail crime demands a multifaceted strategy, with collaboration playing a pivotal role. Diego Rodriguez emphasizes the importance of sharing information, resources, and best practices within the retail community. “Think of it like sharing intelligence in a global network,” says Rodriguez.”By breaking down silos and fostering a culture of transparency, we empower each other to stay ahead of the curve and effectively combat these sophisticated threats.”

Retailers must proactively engage with law enforcement agencies to provide critical details on theft patterns,modus operandi,and suspect information. Industry organizations like CLEAR facilitate this critical exchange of vital information.

What unique challenges are retailers facing in combating ORC today?

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