Page 1 to 4: Start Pages | Page 5 to 10: Gaëlle Roudaut and Fabienne Ravassard – Introduction | Page 11: Gaëlle Roudaut and Fabienne Ravassard – Our approach | Page 13 to 28: Gaëlle Roudaut and Fabienne Ravassard – Chapter 1. Work: adopt the point of view of employees in the field | Page 29 to 48: Gaëlle Roudaut and Fabienne Ravassard – Chapter 2. Motivation: meet all needs | Page 49 to 68: Gaëlle Roudaut and Fabienne Ravassard – Chapter 3. Management: encourage the initiative of local managers | Page 69 to 90: Gaëlle Roudaut and Fabienne Ravassard – Chapter 4. Innovation: reveal employees’ desire to act | Page 91 to 108: Gaëlle Roudaut and Fabienne Ravassard – Chapter 5. Transformations: support your employees rather than change | Page 109 to 130: Gaëlle Roudaut and Fabienne Ravassard – Chapter 6. Digitization: manage the consistency of work tools | Page 131 to 148: Gaëlle Roudaut and Fabienne Ravassard – Chapter 7. CSR: act first for and with your employees | Page 149 to 168: Gaëlle Roudaut and Fabienne Ravassard – Chapter 8. Human resources: offer a truly human model | Page 169 to 188: Gaëlle Roudaut and Fabienne Ravassard – Chapter 9. Internal communication: make it a strategic lever | Page 189 to 209: Gaëlle Roudaut and Fabienne Ravassard – Chapter 10. Governance: propose a new cooperation framework | Page 211 to 213: Gaëlle Roudaut and Fabienne Ravassard – Conclusion | Page 215 to 216: Gaëlle Roudaut and Fabienne Ravassard – Acknowledgments | Page 217: The authors | Page 219 to 223: Bibliography | Page 224 to 225: Ending pages.