2 years ago Razer crowned champion Laptop Tech Support Showdown 2020 by being able to overtake Apple up to the highest position How regarding this year? How is Razer’s customer service?
Razer Documents are adjusted on the web page. Razer Support By adding additional instructions and troubleshooting steps, the company also added a video tutorial. There is also a change in warranty. By reducing the repair time from 5 days to 3 days for laptops under warranty. Includes a 2-year extended battery warranty.
Let’s take a look at each part of Razer’s support!
Web and social support
Of course, Razer is one company that can be reached and contacted via social media.
- Facebook at @Razer
- Twitter at @RazerSupport
- Instagram at @razer_support and
- Reddit under /r/razer like /u/RazerCustAdvocacy
Another impressive aspect of Razer to be admired is the improved response times. In direct experience the author from Laptopmag who sent a message to Facebook received a response within 4 minutes with the right advice. or even a contact via Instagram that received a response within 16 minutes.
The more I contacted through the Synapse 3.0 app, the contacts were found to be answered quickly without having to wait very long. The authors from Laptopmag get their answers and can chat live with the representatives in just 3 minutes and 21 seconds.
or even via email The company said it may take up to 3 business days for a response. The author from Laptopmag received a response in 27 hours.
In addition to the means of contact, Razer also has a support page that provides a variety of useful information. And there is also a video tutorial to watch.
telephone support channels
On Razer’s Support web page, you’ll see a notification regarding the volume of incoming calls. This allows users to decide whether to contact a Razer representative now or wait.
Author from Laptopmag. How can I call the call center regarding finding and remapping Hypershift keys? Razer has explained and provided details. A total conversation took 4 minutes and 46 seconds, or even a call went in for touchpad sensitivity adjustments. A total of 16 minutes and 32 seconds of talk time took place, and the last call was regarding how to prevent other devices from connecting to the laptop. who received clear and quick advice It took a total of 3 minutes 18 seconds.
Warranty matters
As an industry standard, Razer laptops come with a one-year warranty. That coverage includes free shipping in case users need to send the laptop in for repair. 2 years for 2022 warranty system and don’t worry for DIY cable that replacing the RAM and storage itself will void the warranty terms.
What users may have to pay separately when purchasing a laptop for the first time is accidental damage protection, which is $299 for the three-year warranty program. The $199 value also includes three years of coverage, but does not include accidental damage protection.
If your laptop is out of warranty, what should you do? Razer continues to provide support via chat, phone and email as usual. But you will have to pay for the repair yourself.
With all the customer service mentioned above, Razer has maintained a good standard. and add some strengths to it To provide customers with better service, it’s no surprise that Razer earned an overall score of 85/100, ranking number one above Apple.
Source: LAPTOPMAG
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