PS5 Pro 8K Woes: Frustration Mounts Among Samsung Q950R Owners
The arrival of the PS5 Pro has brought a wave of excitement for gamers, promising breathtaking visuals and immersive gameplay experiences. But for some owners of Samsung’s Q950R TVs, that excitement turned into frustration when they discovered their expensive sets weren’t capable of displaying 8K resolution with the new console.
A Case of Missing DSC Support?
“Good evening everyone,” wrote one disillusioned user, Volker. “I confirm this TV is not 8K DSC compatible for the PS5 PRO. No need for additional tests, I did them all to be able to bring my argument to Samsung and the console goes perfectly in 8K on my TCL X925 (No man’s sky tested while waiting for a promotion on GT7). I confirm that the graphic finesse in 8K even if it is upscale and the depth of field are without equivalence.”
Volker, like many others, had been led to believe their Q950R, a flagship 8K model released in 2019, would be fully compatible with the PS5 Pro’s 8K capabilities. The absence of DSC (Display Stream Compression), a technology required to handle the massive amount of data involved in transmitting 8K signals, appeared to be the culprit.
Seeking Solutions, Finding Silence
Frustrated by this discovery, Volker, and numerous other Q950R owners, poured their concerns into online forums and contacted Samsung directly. Weeks of inquiries, however, yielded little satisfaction.
“ I have tried over the last 2 weeks to ask the various Samsung services for commercial support for this TV which in the end is not of much use to us from an 8K point of view, given that YouTube 8K and now the PS5 PRO are not supported, but to no avail. Too bad, if anyone has a contact at Samsung beyond simple level 1, I’m interested. We would have been in the US, it would have been resolved.”
The lack of meaningful solutions and what many perceived as dismissive responses from Samsung fueled anger and disappointment within the community.
A Glimmer of Hope from a Newer Model?
Adding to the frustration, Samsung’s 2020 Q950TS model, which boasted DSC compatibility, appeared to have no issues displaying 8K from the PS5 Pro. This disparity between the two seemingly similar sets only intensified calls for Samsung to offer a solution for Q950R owners.
“From what I have been able to understand, the Q950TS which dates from 2020 has no problem displaying 8K via the PS5 pro, so it integrates DSC; the Q950R is from 2019 so a priori they should be able to do something for us and implement DSC on our televisions, the differences between the Q950R and the Q950TS are minimal it seems to me…
”
Would a One Connect Update Solve the Issue?
Some owners held out hope that a future One Connect update—a modular system used to connect devices to Samsung TVs—might address the DSC deficiency. Yet, as time wore on with no official word from Samsung, that optimism began to dwindle.
The Search for Answers Continues
The saga of the PS5 Pro and the Samsung Q950R serves as a reminder of the complexities and potential frustrations associated with fast-evolving technology. As 8K content and gaming become increasingly mainstream, issues like DSC compatibility will likely continue to surface, highlighting the need for clear communication and supported from manufacturers.
For now, Q950R owners yearning for that full 8K PS5 Pro experience are left waiting for a resolution from Samsung. Their voices echo loudly in online forums, a testament to the passion behind their desire for a truly immersive next-gen gaming experience.
What solutions did Samsung offer Volker after he reported issues with 8K display on his Q950R?
## PS5 Pro 8K Woes: Interview with Volker
**Interviewer:** Joining us today is Volker, a Samsung Q950R owner who’s been vocal about his frustrations with the TV’s 8K capabilities, especially regarding the new PS5 Pro console. Volker, thanks for being here.
**Volker:** It’s a pleasure to be here. I hope we can shed some light on this situation.
**Interviewer:** Let’s start with the basics. You purchased the Q950R in 2019, touted as a flagship 8K TV. What were your expectations regarding 8K compatibility with the new PS5 Pro?
**Volker:** Honestly, I expected it to be a no-brainer. They marketed this TV as the top-of-the-line 8K experience. When the PS5 Pro rolled out with 8K support, I was incredibly excited to put my TV through its paces.
**Interviewer:** But you encountered some roadblocks, right?
**Volker:** Absolutely. My Q950R simply wouldn’t display 8K content from the PS5 Pro. After some research, it became clear that it lacked support for DSC, a technology crucial for handling the massive data transfer required for 8K.
**Interviewer:** And what happened when you reached out to Samsung about this issue?
**Volker:** Weeks of emails and phone calls, constantly hitting a wall. It was disheartening. They acknowledged the issue but offered no real solutions. It feels like they’re ignoring dedicated customers who invested heavily in their technology.
**Interviewer:** You mentioned that your TCL X925 handles 8K content from the PS5 Pro without issues. What’s your takeaway from that experience?
**Volker:** It’s frustrating. Why can a cheaper TV handle it, but my expensive, supposedly state-of-the-art Samsung can’t?
**Interviewer:** What message do you hope to send to Samsung and other TV manufacturers with your experience?
**Volker:** Transparency and support are crucial. When you invest in a premium product, you expect it to deliver on its promises and for companies to stand behind their products. Ignoring customer concerns and offering no solutions is simply unacceptable.
**Interviewer:** Volker, thank you for sharing your experience with us. Hopefully, your story will shine a light on this issue and push for better communication and support from TV manufacturers.
**Volker:** Thank you for giving me a platform to share my thoughts.