Game News PS Plus: Sony reacts to the dissatisfaction of PS5 and PS4 players
Published on 05/26/2022 at 11:38
If Asian players can get their hands on a new, freshly available PlayStation Plus, the transition of certain subscriptions to the new formulas is already causing a lot of ink to flow.
An annoying new service
We already know that the new PlayStation Plus service offers three different offers. To summarize, you have the choice between a formula “ Essentials ” (the equivalent of the current Playstation Plus) and formulas ” Extra » et « Premium which, in addition, give access to a catalog of games, just like PS Now. Of course, players with a classic subscription can therefore take the opportunity to upgrade to a higher version. This is where things get complicated for those who purchased their classic subscription at a reduced price when joining…
Indeed, these players are invited to put their hands in the wallet to compensate for the difference between the reduced price of the subscription and the normal price, in addition to the additional cost for upgrading to an Extra or Premium plan.
Needless to say that many players expressed their dissatisfaction on the Web. If Sony confirmed the information at first, the Japanese giant seems to want to ease tensions.
Sony responds to controversy
It is via the official support of Twitter, @AskPlaystation, that Sony reacts to growing anger from Asian gamers and cites technical error.
Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing. This error has been fixed and impacted players will receive a credit. We thank you for your patience.
— Ask PlayStation (@AskPlayStation) May 25, 2022
Due to a technical error, players in Asia who previously purchased a discounted Playstation Plus subscription were incorrectly charged for their upgrade. This error has been corrected and affected players will receive a voucher. We thank you for your patience.
Believing that the players concerned were ultimately wrongly billed, Sony offers them compensation in the form of a voucher the details of which have not yet been specified.
Remember that the new Playstation Plus will be deployed from next month in Europe and the date is set for June 23.