2023-05-29 19:55:09
O Procon-SP and the Procon-PR notified the Netflix due to its new policy of charging an additional BRL 12.90/month for users who share their accounts with people outside their home. Both consumer protection bodies received complaints from subscribers regarding the new measure, which led to the need for clarification.
O São Paulo Proconin a statement released last wednesdayinformed that its notification aims to understand what exactly Netflix is announcing to its subscribers, if the company is implementing a new billing criterion and how this new access system will work.
already the Procon do Paraná issued its notice on Friday, noting that the company has not made it clear how it will differentiate users who are sharing its account from subscribers who only tend to access the streaming service on different devices. The agency points out that the measure adopted by the company may violate the Consumer Protection Code.
The company’s material, which is even available on its website, contains phrases such as “watch wherever you want”, which misleads consumers, as they imagine that the profiles can be used anywhere.
—Claudia Silvanocoordinator of Procon-PR.
Both bodies point out that, if the Netflix service can be accessed through mobile devices, the company cannot restrict access only to the home. This divergence between and the practical implementation of the billing policy raises questions regarding compliance with consumer protection regulations.
The streaming giant has a period of 20 days to provide information to consumer protection bodies, clarifying key points related to the new policy for charging for sharing passwords.
For now, however, Netflix has not publicly commented on the controversy raised.
Update05/29/2023 at 7:10 pm
O Procon of Florianópolis (SC) and the Procon-RS also issued notices to Netflix due to subscriber complaints regarding additional per-user charges. The bodies requested that the platform give more details regarding the extra fee that will be applied when people share passwords, but do not reside in the same place.
The Procon of Rio Grande do Sul still highlighted in your notification the nature of Netflix’s streaming service, which is not equivalent to cable TV, allowing consumers to watch content from anywhere.
In addition, questions were raised regarding situations of long trips and consumers who have more than one address, as well as constitutional aspects related to the definition of family and the affective relationship between its members.
The agency is also investigating possible violations of the General Data Protection Law (LGPD), since the company cannot monitor or collect data that compromise the consumer’s privacy. The director of Procon-RS, Rainer Grigolostressed that personality rights are “inalienable and non-negotiable”.
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