2024-11-14 19:37:00
Premier Support gives customers 24/7 support”>Jitterbit Expands Global 24/7 Customer Support Availability with Live Agents and Professional Services
Jitterbit, a global leader in accelerating business transformation for enterprise systems, today announced the global expansion of its Premier Support program to provide enterprises with enhanced “follow-the-sun” service and expert issue resolution.
O programa Premier Support
Jitterbit’s Premier Support program offers flexible, tiered options that provide 24/7 access to experts to troubleshoot essential and critical operations issues, reducing downtime and ensuring business continuity.
“Immediate access to expert support is crucial for business operations to run smoothly,” said Keith Trottier, SVP of Global Customer Support and Professional Services at Jitterbit. “Our Premier Support program delivers high-quality, personalized service when our customers need it most to quickly resolve issues and minimize disruptions.”
Premier Support now offers customer “follow-the-sun” support and enhanced services with expert guidance on the Harmony platform
First announced in May 2024, Premier Support is available in three plan options, which now support all time zones globally to meet the diverse needs of organizations. Customers can choose between:
Premier: Service that provides reliable support with new telephone access to Jitterbit experts, ensuring timely assistance for critical operational issues.
First Plus:
enhanced service that includes all the benefits of Premier, with additional 24/7 live agent support for faster response times.
Premier Enterprise:
Top-notch service designed for enterprise-level customers, providing live support for all severity levels, with 24/7 phone access to expert agents.
For more information about Jitterbit Premier Support, visit jitterbit.com/premier-support.
Industry recognition for excellent customer support
Jitterbit has consistently received praise for its exceptional customer service, underscoring the company’s dedication to providing top-notch support. In 2024, the company was recognized by Gartner Digital Markets in the “Best Customer Support” category for its Electronic Data Interchange (EDI) solution.
The company also earned G2 Fall 2024 badges in the “Easiest to Do Business With” and “Best Support” categories for Workplace Innovation Platforms for App Builder. Additionally, Jitterbit won a Silver Stevie Award in 2023 in the “Customer Service Department of the Year” category.
Enhanced Services expand to the full Harmony platform
In addition to the “follow-the-sun” Premier Support offering, Jitterbit is announcing that its Enhanced Services — previously only for iPaaS — are now available across Harmony, the company’s AI-Infused, low-code platform.
Jitterbit Enhanced Services provides experts to help ease the burden on IT departments by offering personalized services and guidance to ensure Harmony runs smoothly and efficiently. This service fills skills gaps, controls costs and provides immediate expertise. Jitterbit Enhanced Services include:
Direct access to subject matter experts (SMEs)
Recommendations to optimize platform performance, scalability, and uptime
Performance and status checksto assess critical business functions and optimize workflows
Architectural and installation consultancy, plus private agent software updates
To learn more about Enhanced Services, visit jitterbit.com/service/enhanced-services/.
About Jitterbit Inc.
For organizations ready to modernize and innovate, Jitterbit provides a unified AI-Infused and low-code platform for integration, orchestration, automation and application development, accelerating business transformation, increasing productivity and unlocking full value potential. Jitterbit’s Harmony platform, which includes iPaaS, API Manager, App Builder, and EDI, helps future-proof operations, simplify complexity, and drive innovation for organizations globally.
Learn more at www.jitterbit.com and follow us on LinkedIn.
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How does Jitterbit ensure personalized support for its customers in the 24/7 support model?
**Interview with Keith Trottier, SVP of Global Customer Support and Professional Services at Jitterbit**
**Interviewer:** Thank you for joining us today, Keith. Jitterbit recently expanded its Premier Support program to offer 24/7 customer support. Can you tell us what prompted this enhancement?
**Keith Trottier:** Thank you for having me. The decision to expand our Premier Support program stemmed from our commitment to ensuring business continuity for our customers. We understand that immediate access to expert support is crucial for smooth operations, especially in a rapidly evolving business landscape. By implementing a “follow-the-sun” model, we can provide high-quality, personalized service around the clock.
**Interviewer:** That sounds like a significant improvement. Can you elaborate on the different tier options available under the Premier Support program?
**Keith Trottier:** Certainly! We offer three distinct tiers:
1. **Premier:** This provides reliable support with direct telephone access to our experts, ensuring timely assistance for critical operational issues.
2. **First Plus:** This tier includes all Premier benefits, plus enhanced 24/7 live agent support for even faster response times.
3. **Premier Enterprise:** Designed specifically for enterprise-level customers, this tier offers live support for all severity levels, also with 24/7 phone access to our expert agents.
Each option is tailored to meet the diverse needs of organizations, regardless of their size or sector.
**Interviewer:** It’s impressive to see such structured support. Additionally, Jitterbit has received industry recognition for its customer service recently. How does that reflect your team’s efforts?
**Keith Trottier:** We’re incredibly proud of the recognition we’ve received, including accolades from Gartner Digital Markets and G2 for our customer support. These awards validate the hard work and dedication of our team in delivering exceptional service. Our focus is always on our customers’ needs, which is why we continuously strive to enhance our offerings.
**Interviewer:** for businesses considering Jitterbit’s Premier Support program, what would you say sets it apart from competitors?
**Keith Trottier:** What sets us apart is our unwavering focus on personalization and access. We don’t just provide support; we ensure that our customers have direct access to knowledgeable experts at any time. Our commitment to reducing downtime and addressing issues swiftly is paramount. This, combined with our proven track record in customer satisfaction, makes our Premier Support program a robust choice for any organization.
**Interviewer:** Thank you for sharing these insights, Keith. It’s clear that Jitterbit is committed to providing excellent support to its customers.
**Keith Trottier:** Thank you for the opportunity! We’re excited about the future and the ways we can continue to support our customers effectively.
