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Page 1 to 6: Start pages | Page 3: Jean-Louis Lascoux – How to get the most out of this work? | Page 4: Jean-Louis Lascoux – Self-study plan | Page 7 to 12: Jean-Louis Lascoux – Preface | Page 15 to 25: Jean-Louis Lascoux – Introduction | Page 27 to 30: Jean-Louis Lascoux – Chronology of professional mediation | Page 31 to 60: Jean-Louis Lascoux – Chapter 1. Mediation and the practice of mediation | Page 61 to 96: Jean-Louis Lascoux – Chapter 2. Conflict dynamics | Page 97 to 111: Jean-Louis Lascoux – Chapter 3. The position of the mediator | Page 113 to 160: Jean-Louis Lascoux – Chapter 4. Mastery of a non-judgmental model | Page 161 to 189: Jean-Louis Lascoux – Chapter 5. Tools for action | Page 191 to 205: Jean-Louis Lascoux – Chapter 6. A structured professional mediation process | Page 207 to 209: Jean-Louis Lascoux – Conclusion | Page 213: Jean-Louis Lascoux – Exercise 1. Identify mediation | Page 214: Jean-Louis Lascoux – Exercise 2. The newspaper and the media | Page 215: Jean-Louis Lascoux – Exercise 3. The principles of relational quality and the functioning of mediation | Page 216: Jean-Louis Lascoux – Exercise 4. Habits and conflicts | Page 217 to 218: Jean-Louis Lascoux – Exercise 5. The island game | Page 219 to 221: Jean-Louis Lascoux – Exercise 6. Outcome of a conflict: the Gordian knot | Page 222: Jean-Louis Lascoux – Exercise 7. Functional fatalism | Page 223: Jean-Louis Lascoux – Exercise 8. Functional fatalism and chaining | Page 224: Jean-Louis Lascoux – Exercise 9. Links and skills | Page 225: Jean-Louis Lascoux – Exercise 10. Allegory of the cave | Page 226 to 227: Jean-Louis Lascoux – Exercise 11. Emotions and manifestations | Page 228 to 229: Jean-Louis Lascoux – Exercise 12. Emotions, attitudes and behaviors | Page 230: Jean-Louis Lascoux – Exercise 13. Reactivity to appearance | Page 231: Jean-Louis Lascoux – Exercise 14. Information processing strategies | Page 232: Jean-Louis Lascoux – Exercise 15. The “I” and the “Me” | Page 233 to 234: Jean-Louis Lascoux – Exercise 16. “Game of Babel” | Page 235 to 237: Jean-Louis Lascoux – Exercise 17. Contributory negotiation | Page 239 to 248: Jean-Louis Lascoux – Corrected | Page 251 to 254: Training course program | Page 255 to 260: Glossary | Pages 261 to 262: Index | Page 263 to 264: Bibliography.
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