[Channel C HK report]On Mother’s Day on Sunday (8th), merchants are trying their best to attract customers to spend for mothers. For example, Pizza Hut has launched the “Super Supreme Mom and Son Batch”, which is very special with pizza baked in the shape of a heart. However, it is unknown whether it is too attractive, too many people buy the relationship, and the system is overloaded.
Channel C received a complaint at around 12 noon that Pizza Hut’s delivery system was malfunctioning, resulting in customers who had paid but might not place orders. Pizza Hut’s Facebook has a lot of scolding messages, “You’re a dead man”, “Deducted money but ERROR PAGE”, “The money and the order disappeared, the phone can’t get through”, “Mother’s day mom is very unhappy” .
Mr. L, who complained to Channel C, wanted to order a heart-shaped batch through the online system for the purpose of “honoring his mother”. However, following ordering several times, it still showed an error. There was a problem with the restaurant head, so I tried to order Mei Foo, and I also tried to order the Lai Chi Kok room, but the same error happened.” Fortunately, Mr. L chose to take out and pick up himself, and he paid at the branch, and it was not counted online. . In order to celebrate Mother’s Day, Mr. L finally went to the branch to place the order. He pointed out that the branch staff knew that there was a problem with the company’s online system. “They said that the order should not be received at regarding 12:05.” Mr. L praised the branch. The staff is very happy to help the guests, “For example, some people have really paid Apple Pay, and the staff told him that because they mightn’t receive the bill, they would charge more money from the family first, and the bills sent online should be returned. The money goes to Apple Pay.” Channel C has inquired regarding the incident with Pizza Hut, but has not responded by the time of writing.
Mr. L added that, in fact, Pizza Hut’s food delivery system has always been inconvenient for users, and many times it takes multiple orders to be successful. He believes that the normal system should know which food is sold out in which branch, “For example, a certain spaghetti or a certain snack is out of stock, it should not show that the customer is picking it, but the system will show it, and the last word If you don’t want to be a fan, then clear all the options, you have to choose from the beginning. If you enter the second time, you will get a snack error, that is, there is no stock, and you will have to place the order once more, so the original 4-minute process has changed. Do it 3 times!” Or as a reader, you may think it’s better not to visit, but Mr. L said that it is undeniable that Pizza Hut has multiple branches, which is very convenient, but will actively choose not to choose it next time.
“This article is reproduced with permission from Channel C. Link to the original text:https://bit.ly/3LZQ8lB“
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