2023-04-23 08:26:58
“We were wandered from hour to hour, from door to door, all that to see absolutely no one from the Royal Air Maroc”, protests a passenger.
Passengers on a Paris-Marrakech flight waited for 14 hours on Saturday before they might finally take off. Their flight, initially scheduled for 9:15 a.m. at Paris Orly airport, finally took off at 11 p.m. for Morocco. In question, an engine failure of the Royal Air Maroc plane that they were to borrow.
On the spot, users expressed their anger, highlighting in particular a communication problem: “no news, no communication service, no representative of Royal Air Maroc”, complains in particular a man to BFMTV.
“We were wandered from hour to hour, from door to door, all that to see absolutely no one from the Royal Air Maroc”, abounds another.
“There will be a service to be able to manage the complaint”
Representatives of the company finally came to meet the passengers to provide answers. Some travelers feared, for example, that on-site hotel or car reservations would not be reimbursed.
“You will have your certificates which will define the exact time at which you will leave with the number of hours late”, assures a manager to a woman afraid of losing her car rental.
“There will be a service to be able to manage the complaint,” he says once more.
Faced with the wait, others preferred to simply change their ticket. The arrival at more than midnight (local time) in Morocco, “it will be too late for the children”, explains a passenger, “if we were only two with my husband why not, but with children that really going to be too late.”
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