New malfunctions for passengers of the Air Antilles company. This Saturday, August 20, 2022, some waited more than 9 hours for a flight to Guadeloupe and Saint Martin…
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Published on August 20, 2022 at 6:20 p.m.
updated on August 20, 2022 at 8:39 p.m.
About sixty passengers waiting for hours… Fragmented information that arrives in dribs and drabs. Overwhelmed hostesses. Air Antilles customers are angry this Saturday, August 20, 2022.
The company’s first flight scheduled for 6:45 a.m. this Saturday morning suffered a first delay. The passengers finally boarded two and a half hours later. A delay due to technical problems, according to the company.
The second flight scheduled for 9 a.m. is actually postponed. Reason given: technical failure and lack of flight personnel.
Incidents that have accumulated for several months on the regional company with explanations deemed insufficient by increasingly disillusioned passengers.
“I’ve been at the airport for almost 5 hours, it’s a mess. (…) It’s frustrating“, fulminates a passenger once morest one of the stewardesses, herself deprived of information on the nature of the breakdown of the plane of the day.
“My family and I have a flight to Miami…I risk missing it if the connection is not made in time and on time from Saint Martin”plague another passenger who demands that we find a solution.
It was shortly following 6 p.m. that the passengers who arrived at the airport in the morning were able to fly to Guadeloupe.
For its part, the company’s management evokes “operating constraints”, apologizes to its customers and announces compensation to them.
Air Antilles regrets the situation of passengers stranded at Aimé Césaire airport in Martinique this Saturday August 20, 2022 following operational constraints. The teams from all the departments involved – sales and operations in particular – mobilized all day and worked tirelessly to accompany them, take care of them and find solutions so that they arrive today at their destinations. . For the time being, 47 passengers have been transported to Grand Case and 48 are departing, heading for Pointe-à-Pitre. The company would like to once once more apologize to the passengers concerned for the inconvenience encountered. They will of course be compensated. Air Antilles thanks you for your attention to this press release. We are constantly working on a better passenger experience and to mitigate the hazards that may arise. We assure you. Air Antilles also thanks all its customers for their loyalty and understanding.