Work to be done. We can say this regarding the work of associations created a few years ago in the Congo to try to control, comment on and, why not, challenge the services of public or private administrations in connection with the service offer offered to the customer. We always talk regarding the water and electricity supply, which needs to be improved on a daily basis. Because he pays for what he consumes, a subscriber will not stop calling on companies operating in these two sectors.
To see, the consumer societies that have become irresistibly ours today no longer have water and electricity as the only labels for the quest for individual and collective well-being. The dazzling development of information and communication technologies, the stimulating digital revolution and the needs that accompany them have shaped in man the reflexes of dependence that he has set up as a way of life. Taking out an internet subscription and buying television programs from the supplier are becoming irreducible obligations.
The question that needs to be asked in light of what has just been developed above is whether the companies in the service sector listed, in addition to those in the water and electricity sectors, have been on trial for decades and therefore having succeeded in postponing the verdicts concerning them; the question is to know if the other structures, in particular those of the mobile telephony are without reproach? The answer is obviously no, because complaints are piling up regarding the way they organize their services.
Buy internet credit for thirty days and the promise that you will exhaust your supply within the allotted time will hardly be kept. In the end, it will be explained to you that the template to which you subscribed was not suitable for you to consume more than a giga per day. These explanations are too scholarly for the average citizen, for the student, the high school student or the college student to whom the operating company has suggested, through active , that its consumption will be spread over a month.
As these dysfunctions are recurrent, it is essential that the main telephone operators operating in the Congo communicate more regarding the nature of their proposals, that consumer associations ensure without complacency, that for its part, the public regulator ensures that subscribers are not not over-billed. Finally, that transparency become the barometer of service offers in this sector of activity which is vital for improving the quality of life.