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What are the potential downsides of using a standard, purely functional 404 error page?
**Host:** Today we’re discussing a common frustration for online users - the dreaded 404 error page. We’re joined by UX expert, Sarah Jones, to discuss the effectiveness of ABC News’ approach to these error messages. Sarah, thanks for joining us.
**Sarah Jones:** Thanks for having me.
**Host:** ABC News opted for a fairly standard approach, acknowledging the error, offering navigation options back to the homepage or previous page, and encouraging a search. What are your initial thoughts on this strategy?
**Sarah Jones:** It’s a safe approach, certainly. It covers the basics, but it’s also a missed opportunity. While it addresses the immediate issue, it doesn’t really engage the user or turn a negative experience into a positive one.[[1](https://uxplanet.org/6-best-practices-for-404-pages-with-killer-ux-d9305db19ad9)]
**Host:** Do you think users find these standard error pages helpful or simply annoying?
**Sarah Jones:** I think it depends on the user. Some people will appreciate the straightforward instructions, but others might find it impersonal and frustrating.
