The second phase of the second phase of consumption coupons will be issued on October 1st. Citizens who choose to use Octopus to receive consumption coupons need to collect 2,000 yuan of consumption coupons and accumulate “qualified consumption” before the designated date to receive the third phase of consumption. 1,000 yuan in coupons. If the consumption coupons issued before are still not used up, will it affect the users to receive the latest consumption coupons? When is the fastest time to get the 1,000 yuan of the third phase of consumption coupons? Below are the answers to the frequently asked questions and the distribution timetable for receiving vouchers with Octopus.
How to collect the vouchers via Octopus card?
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Octopus App (take the card on your mobile phone to receive)
Android – with Near Field Communication (NFC); iOS – iPhone 7 or later, with iOS 13 or above installed, or connected to an Octopus Mobile Reader (Mobile Octopus card or Octopus Mobile SIM card does not need to be tapped, just press the card) available) -
Octopus Service Station
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Subsidy collection points under the Public Transport Fare Subsidy Scheme at MTR stations, Light Rail Customer Service Centres, designated piers and public transport interchanges
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All branches of 7-Eleven, OK and Wellcome (including Market Place, Market Place by Jasons, Jasons ichiba and 3hreesixty)
If my Octopus card has reached the stored value limit, how should I get the voucher?
The user can use the stored value of the Octopus card first, and then tap the card to receive the consumption coupon when the balance is lower than the stored value limit. Each issue of consumption coupons must be collected on or before September 30, 2023, and users can receive multiple consumption coupons separately until the total amount is exhausted.
I did not use my Octopus card to collect all the consumption coupons in the first phase. Will it affect the distribution of the consumption coupons in the second phase?
Does not affect. Users can use the same Octopus card to collect the consumption vouchers of the second stage of the 2022 consumption voucher scheme. The order of receipt will be determined according to the date of issuance of the consumption vouchers.
I have not accumulated the eligible spending of RMB 4,000 in the first phase of the Consumer Coupon Program, so I have not yet received the second phase of the consumer coupons. What should be paid attention to in this situation? How is the accumulated eligible spending calculated?
You need to accumulate RMB 4,000 of eligible spending by October 31, 2022 at the latest, in order to receive the RMB 1,000 consumer coupons for the second phase of the first phase of the Consumer Coupon Program on November 16, 2022. Eligible spending during the period will first be counted into the total accumulated amount required for the first phase of the Consumer Coupon Program, and the rest of the excess spending will be automatically counted into the accumulated total of the second phase of the Consumer Coupon Program.
If I can receive the public transport fare subsidy and the consumption voucher at the same time, and the stored value of my Octopus card is about to reach the stored value limit, will I receive the public transport fare subsidy or the consumption voucher first?
The order of collection will depend on the date of issuance of the public transport fare subsidy and the vouchers. When you tap the card, you will first receive the public transport fare subsidy or consumption voucher issued on an earlier date. If the public transport fare subsidy and the voucher are issued on the same day, you will receive the public transport fare subsidy first.
Is there a collection period for each instalment of the vouchers in the second phase of the voucher program?
The coupons for each phase of the second phase of the 2022 coupon program must be collected on or before September 30, 2023. Overdue coupons will be deemed to be abandoned.
If my first phase of the second phase of the coupons is issued on August 7, but I have not received the total amount of the first two phases of the coupons before November 30, will it affect the time to receive the last phase of the 1,000 yuan coupon? ?
Citizens will be issued the final $1,000 consumption coupons as long as they meet the requirement that the total accumulated “qualified spending” reaches $4,000 within a specified period. Therefore, if citizens have accumulated a total of 4,000 yuan of “qualified consumption” before November 30, 2022, even if they do not tap the card/button to collect all the issued consumption coupons, they can still receive the last one on December 16, 2022. 1,000 yuan consumption coupon.
What should I do if my Octopus card registered for the Spending Coupon Scheme is invalid?
Personal Octopus Card
If the personal Octopus card registered for the Consumer Coupon Scheme is invalid, the invalid personal Octopus card can be returned to Octopus Cards Limited via the MTR Customer Service Centre, and a new card will be arranged. Octopus Cards Limited will arrange to amend the registration record of consumption coupons so that the registrant can collect the unissued consumption coupons (if any) with the new card, and transfer the accumulated “Eligible Spending” records of the expired card to the new card for the registrant to collect The last 1,000 yuan consumption coupon. The new card will be sent by post within 7 working days. Please bring the new card and activation letter to any MTR Customer Service Centre for activation procedures.
Bearer Octopus Card
If the bearer Octopus card registered for the Consumer Coupon Scheme becomes invalid, the expired bearer Octopus card can be returned to Octopus Cards Limited through the MTR Customer Service Centre, and then returned through the MTR Customer Service Centre.Government Designated WebsiteAmend the registration record of the Spending Coupon Programme, use another Octopus card to collect the unissued Spending Coupons (if any), and transfer the accumulated “Eligible Spending” record of the expired card to this Octopus card so that the registrant can collect the last 1,000 yuan coupons. Expired cards will be cancelled.
Bank Affinity Octopus Card
If the bank-joined Octopus card registered for the Consumer Coupon Programme is invalid, you can use theGovernment Designated WebsiteAmend the registration record of the Spending Coupon Programme, use another Octopus card to collect the unissued Spending Coupon, and transfer the accumulated “Eligible Spending” record of the expired card to this Octopus card, so that the registrant can collect the last 1,000-dollar spending coupon ( if applicable). The affiliated Octopus card will be cancelled, and the registrant should contact the card issuer/bank to arrange for a replacement. The unused amount in the expired card (including the received coupons) will be returned to the relevant card issuer after verification, and the relevant card issuer will arrange a refund according to its service agreement with the cardholder.
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