2023-08-29 16:09:22
Nubank calls its customers, but in specific situations. Although fintech customers manage to solve almost all problems using only the Nubank application, there are times when the digital bank gets in touch through calls. However, scammers have been trying to impersonate the financial institution through social engineering, as Oficina da Net even reported in April 2023.
In what situations does Nubank call its customers?
How to identify true and false calls from the Nubank Call Center to avoid falling into bank fraud scams. Source: Oficina da Net
According to fintech, Nubank contacts its customers through calls to negotiate debts. This occurs when the customer does not pay credit card bills, loans or other pending items, becoming a defaulter. This communication is made through collection agencies that are Nubank partners and their attendants try to help by offering special and personalized payment conditions.
Nubank says:
If, for whatever reason, you are in arrears, partner agencies can call you and offer you a special payment plan, considering the amount of debt and your financial situation.
How to know if the call is from Nubank?
It is normal for a Nubank attendant to ask his customers for information such as name, first three digits (numbers) of the CPF and date of birth, as this is a standard procedure to confirm identity. However, a fintech attendant will never ask for passwords, PIN, authentication code or credit card number. In addition, the digital bank claims that it does not require, during calls, that its customers download other applications on their cell phones or transfer money or make any payments.
If the alleged Nubank attendant asks for your complete CPF, immediately hang up the phone and contact them through the official service channels. Are they:
Nubank app chat E-mail Official social network profiles Telephone
Access our article on how to ask Nubank for help to learn the step-by-step process on how to do this safely.
Main points to pay attention to during an alleged Nubank call
To facilitate the identification of a possible bank fraud scam, where a person tries to impersonate a Nubank attendant, we have listed below the main points to be aware of during an alleged fintech call.
You will never be charged for providing a password, token or security code by a Nubank attendant during a call. Nubank does not request the installation of applications. You will always only need the Nubank app, nothing else. Under no circumstances is a Pix required to unlock your account or cancel any product or service purchases.
What to do if the problem is not resolved by the Nubank SAC?
If the Nubank SAC (Customer Service) attendants are unable to resolve your problem, you can file a complaint on the Central Bank website through this link.
What did you think of the tips given in this article on how to avoid scams carried out through false Nubank connections? Comment below and share your opinion with us!
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