2023-07-02 20:49:49
tzconsumer
A piece of wood in a pack with stir-fried vegetables triggers disgust in a net customer. The supermarket reacts to the customer’s complaint – quite relaxed.
Munich ‒ Customers in grocery stores regularly find things in products that don’t belong there. Chicken wings in a sugar and cinnamon baking mix at Kaufland, mold stains in cream cheese at the supermarket Edeka or worms in breakfast salmon at Netto. The list could be extended by a number of finds. Another Netto customer has now discovered something in a pack of vegetables that didn’t leave her speechless, but thoroughly spoiled her appetite.
Net customer finds a large wooden wedge in the vegetables: “Unfortunately, I lost my appetite afterwards”
The net customer published the picture of her find on Facebook and wrote: “Hello net, how is it that such a large piece of wood is ‘produced’ in the production of pan-fried vegetables?” The customer seemed serious about her request to be net. Not only did she share three pictures of her disgusting find and a picture of the original packaging on Facebook, but she also gave the item’s batch number.
Her subsequent comment can also be understood by others: “Unfortunately, I lost my appetite because I don’t know where it came from and whether there aren’t any other small pieces of wood in there. Something like that is not harmless.” She asked Netto for a statement and an urgent examination of the batch.
Is it after that Federal Office of Consumer Protection and Food Safety, all consumers can help and provide information if “in companies that produce, process or sell food, there are deficiencies in hygiene or food is wrongly labeled or put together”. In such cases, the local food control authorities must be informed, according to the Federal Office. Because the official monitoring of food in Germany is the task of the individual federal states.
If, despite all precautionary measures, products that are hazardous to health are sold and have reached consumers, companies, manufacturers and authorities inform the public. In Germany, authorities can use the foodwarning.de portal for this purpose. Warnings for consumers about food, cosmetics and consumer products are published here. A warning or a recall of the vegetable mixture of Asian style from the net customer can currently not be found at Lebensmittelwarung.de.
A Netto customer found this wooden wedge in her frozen vegetables. © Screenshot/Facebook.com
A net customer finds a large wooden wedge in the vegetables: the supermarket responds on Facebook
Netto also reacted to the Facebook entry. “Hello, we are sorry to read that you have made this discovery,” wrote the Netto social media team in the comments column under the Facebook post: “As we have seen, you had already reached out via Instagram at the same time contacted us and we have already answered you there. So let’s discuss everything else directly there so that it remains clear.”
What Netto discussed with the customer there about her find in the vegetable bag remained unclear. Also whether the problem could be solved. Meanwhile, a Lidl customer also recently made a disgusting discovery.
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