Cathay Pacific, which fell out of the top three in the world’s best airline rankings due to poor management, has recently faced another scandal. A reader broke the news to Dongwang.com that her husband bought a flight from London, England to Hong Kong through Cathay Pacific, of which he had to take the first flight. British Airways made a connecting flight to Amsterdam, the Netherlands. However, due to the flight delay, nearly 60 Hong Kong residents, including her husband, were unable to catch the original flight back to Hong Kong in time. They are still stranded at Amsterdam Airport and have not yet received the Cathay Pacific flight. The delay notice, and it is even up to the passengers to check the Cathay Pacific flight schedule themselves to learn that the return flight has been delayed for a week. As for British Airways and Cathay Pacific, they shied away from each other following the incident. The handling caused anger among the people. The stranded Hong Kong residents felt that they had nowhere to turn for help and were worried that they would have no hope of returning to Hong Kong. Cathay Pacific responded that following learning of the delay, it has tried its best to delay the departure time of the flight within the flight time slot and other operational constraints. As for the affected passengers, they have also arranged to transfer to other flights to return to Hong Kong. Dongwang is also inquiring with British Airways on the incident.
Reader Miss Zeng said that her husband booked a connecting flight on Cathay Pacific Airways this Thursday (9th), that is, following taking a British Airways flight from London to Amsterdam, and then transferring to Cathay Pacific CX270 flight back to Hong Kong, but due to the delay of British Airways For regarding 2 hours, he was unable to catch the flight back to Hong Kong and was forced to stay at Amsterdam Airport. She said that following nearly 60 Hong Kong residents, including her husband, arrived in Amsterdam, none of the relevant company staff provided assistance or announced any arrangements, including assisting them in rebooking air tickets, providing local accommodation, and quarantine hotels for their return journeys to Hong Kong, etc. . He even rebuked the passengers who had called the relevant company many times, but no one answered. Later, one of the passengers who claimed to be a Cathay Pacific member checked the flight status by himself and found that his name was displayed on the backup flight next Wednesday (15th). Everyone was aware of the arrangement, but it was not Cathay Pacific who took the initiative to inform passengers. In the end, only British Airways provided local 2-night accommodation for the stranded Hong Kong residents, but Ms. Zeng was worried that following the 2 nights, her husband would have to pay extra and find other accommodation on his own.
Miss Tsang criticized Cathay Pacific and British Airways for shirking each other’s responsibilities, because when they arrived in Amsterdam following the delay, British Airways staff mentioned that Cathay Pacific staff would be responsible for the arrangements for the delay. Only following the news can we take further action”, which made her question the possibility that Cathay Pacific knew that British Airways would be delayed in the early morning, but did not make any immediate arrangements, such as waiting a little longer. In an interview with Dongwang, she also revealed that Cathay Pacific was suspected of being a “big and small super”, saying that among the nearly 60 passengers, there was one person in particular who was given special arrangements because of his relatives who belonged to his company’s work. The next day following the delay, take KLM to Manchester to take another direct Cathay Pacific flight back to Hong Kong.
She admitted that her husband had no hope of returning to Hong Kong. First, the quarantine hotel she had booked following returning to Hong Kong was also forced to cancel due to flight delays. Considering that the current quarantine hotel is often full, it is difficult to make an appointment. In addition, I am worried that I am now paying an extra huge sum of money to rebook the quarantine hotel following the return trip, and even the local accommodation, food and other expenses following the stay, and no one is compensated.
