Paternity leave was followed by the end of the project I had been working on for the last 10 years. Returning to work was not what I expected. I needed a change. I looked for that change and found it. On June 13, 2022, my, for now, short story as a telephone worker begins.
My beginnings
The beginning was not easy. I was joining a newly created department in which we were going to take over the iReunión service. In addition to the difficulty of the change, I had to train myself in one of the technologies that make up the service. All of this, combined with the feeling of belonging to Telefónica, provided the motivation I needed to get started. The challenge had just begun.
The first few months were spent learning and experimenting, studying and testing. Most of my career has been spent facing clients, both in support tasks and executing projects, and I was starting to miss being on the “front line.” Little by little we started to receive requests to evaluate and test products. These tests that I was carrying out for my own learning were the basis of what was implemented in the mock-up for clients.
The development and implementation of these mock-ups, or PoCs, as they are now called, gave me an insight into what Telefónica is all about. What it is like to interact with colleagues from different legal firms and different technologies. Some of these tests have helped us continue learning and increasing our knowledge of the product in question. Others have become projects. One of them has even been the seed for expansion to other technologies.
The case of Zoom
There is a specific case in which we started with a telephony test deployed with Zoom for 50 users. During the duration of the test, the old AVAYA platform coexisted with the new one deployed on Zoom in a completely transparent way for the users. Thanks to the good work of the team, we managed to make this test the basis of the migration project from the old IP telephony platform to a telephony environment deployed in the cloud.
During the course of the project, the possibility of migrating their old AVAYA contact center to Zoom began to take shape.
For me, it has been an opportunity to expand my knowledge and get involved in a project involving a technology that was unknown to me. Just as when I joined, I began reading documentation, training and doing tests to be able to tackle the project according to the client’s requirements. The development of this contact center project has sparked my interest in this technology and I have decided to start training in other contact center products.
The centenary
In these two years at the company I have had the immense good fortune to experience an incredible milestone for any company. I have been able to experience the centenary first hand. Our centenary. For me, these were special days that reached their peak when I saw how my daughter enjoyed herself in Distrito T during the weekend celebrations.
It’s been just over two years. It’s not a long time, but thanks to everything I’ve experienced, to my colleagues and superiors and to all the people I’ve interacted with, I know I made the right decision. And may it be for many years to come.
