2023-07-31 19:26:00
More than half of companies that implement artificial intelligence in their processes consider the technology for new use cases and, specifically, 52% of them indicate concern regarding risk factors when evaluating the use of this type of tool. The results are from a survey by the consulting firm Gartner, which interviewed hundreds of companies in the US, France, the UK and Germany.
“Artificial intelligence strategy is not just one tool. While organizations mature in the use of artificial intelligence are more likely to consider the technology for every possible use case, they are also more likely to see risk as a critical factor when determining whether to move forward,” says Erick Brethenoux, Vice President -president and analyst at Gartner, in a press release for the study.
This maturity mentioned by the executive comprises the company when it has more than five use cases in several business units and processes for more than three years. In the companies interviewed, the respondents implemented an average of 41 AI use cases remaining in production for a period of at least three and a half years —showing that it’s a feature that goes far beyond what’s been popularized in recent months.
Respondent companies further pointed out that they were 3.8 times more likely to involve legal experts in the design phase of the lifecycle of an AI project, as there are doubts regarding the legality of various tactics and fear of violating privacy regulations.
Additionally, when evaluating the return on investment in AI, 52% of companies mature in the use of technology focus on a combination of technical and business metrics to evaluate the return on investments (ROI). The measure is related to the success of customers to estimate the measurement of results. In this, 47% of these most advanced companies cite serving customers as one of the top three business activities that benefit from AI.
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