Mondo Convenienza, fined by Antitrust of 3.2 million: incomplete products and obstacles to complaints

The Competition and Market Authority has imposed a fine of 3 million and 200 thousand euros on Iris Mobili, owner of the Mondo Convenienza brand. The company adopted illegal conduct during the delivery and assembly phases of the furniture and furnishings and hindered consumers in the use of following-sales services. The Antitrust announced this in a statement. «Despite being aware of the high number of deliveries of products that were incomplete and did not correspond to the orders or were not in perfect conditions of use, the company – underlines the Authority – did not adopt suitable behavior to resolve these problems, thus violating the obligation of professional diligence required by the Consumer Code. Furthermore, it has hindered consumers’ rights by providing limited timescales for complaints and limitations on the right to obtain the replacement of the products themselves or the refund of the amount paid. In this way, Mondo Convenienza has considerably limited consumers’ freedom of choice.” These infringements, the Antitrust notes, «concern an important phase of the consumer relationship or the exact execution of the sales contract; in particular the complete and correct delivery of the purchased good, the provision of the following-sales assistance service, the reimbursement in case of withdrawal and the provision of compensatory measures for the inconveniences suffered by consumers”.

«Mondo Convenienza takes note of the sanction that was imposed by the Competition and Market Authority despite having provided, with great commitment and a spirit of collaboration, all the elements necessary to demonstrate the correctness of its actions. The group reiterates that it has already adopted further measures aimed at guaranteeing even higher quality services and satisfying customer requests, in line with the principles of loyalty and transparency that have always inspired the activity”. This is what a note from the furniture group reports.