2023-09-15 22:00:00
Bibliography
Guide to process management – BPM CBOK® V4 – AFNOR, Editions 2021
Fundamentals of Business Process Management – SPRINGER Second Edition – 2018
APQC Process Classification Framework (PCF)®
Supply Chain Operations Reference Model (SCOR) – Association for Supply Chain Management
Reference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
Abbreviations and acronyms
BPM : business process managementCBOK: common body of knowledge
Glossary
Process
A set of correlated or interacting activities that use inputs to produce an intended outcome (cf. ISO 9000).
Business process (business process)
Set of events, activities and decisions involving actors and using resources to provide a result of recognized value for at least one customer (BPM community consensus).
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