2024-06-29 10:49:11
Due to European rules, it’s typically not vital to purchase a brand new ticket in case you miss a flight or prepare connection. However sure guidelines should be revered with a view to obtain help or compensation.
«I by no means select a flight with a stopover, I desire to pay extra for a direct flight and ensure I arrive at my vacation spot», Confides Aurélie Bedros, a 23-year-old scholar. Nevertheless, she herself admits: journeys with a number of phases typically price much less. However she shares the worry of many vacationers, of lacking the connection. A scenario that at greatest results in you arriving at your vacation spot a couple of hours late, or at worst ruins a complete fastidiously deliberate itinerary.
By aircraft or prepare, European vacationers profit rights typically ignored and but very protecting. Fairly often, a damaged connection doesn’t entail any extra prices and will even entitle you to compensation, however it all is dependent upon how the tickets had been booked. Le Figaro helps you see issues extra clearly.
Are you touring by aircraft…
Within the occasion of a missed connection on the identical reservation, the airline can compensate passengers as much as €600.
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- …and have solely made one reservation
«From the second an airline has bought a multi-section flight ticket, it has an obligation to assist it till the ultimate vacation spot», declares Yves Removille, lawyer specialised in tourism and transport regulation. In accordance European Regulation on Air Passenger Rights No. 261/2004, if a second flight is missed as a result of delay of the primary, the airline is obliged to handle the passengers. A number of options are proposed, resembling e.g monetary compensation from three hours late on arrival on the last vacation spot. It’s between €250 for flights of lower than 1,500 km and €600 over 3,500 km (see situations on the federal government’s web site). This bonus doesn’t expire if passengers land on time.
A alternative on one other flight to the unique vacation spot can also be doable, however delays could prolong. “It’s at all times difficult to arrange, particularly in the summertime, as a result of the planes are full nicely upfront», nuances Yves Removille. On this case, the bonuses are decreased by half if the brand new flight arrives similtaneously the primary flight to the ultimate vacation spot. Within the occasion of a delay of a minimum of 5 hours, the passenger has the fitting to cancel the journey and have the complete ticket refunded.the aircraft (even flights that haven’t been accomplished) or to request rerouting freed from cost to the airport of origin. The corporate should present help and canopy the required prices incurred: catering, phone, lodging.resorttransport fromthe airport to the lodging and so forth.
- …and acquired tickets individually
If the flights will not be listed underneath the identical reservation quantity, the airline won’t be held accountable within the occasion of a delay leading to a missed connection. It’s then not possible to request a refund or redirection. Solely the delay of the primary flight (whether it is greater than three hours) can provide rise to compensation.
A singular exception? «If the passenger goes by way of a journey company and buys an all-inclusive package deal (resort, flights, actions, and so forth.), that is the one case the place the company will be capable of refund and handle it.», guarantee Jean-Pierre Mas, tourism middleman. It’s subsequently advisable to make a single reservation for a number of flights, or to take out extra insurance coverage. “Additionally, watch out to permit a minimum of three hours for connections, to anticipate delays and safety checks.», recommends Jean-Pierre Mas.
You journey by prepare…
When a journey together with a connection (for instance between TGV inOui and TER) is booked as a part of a single fee, you’re approved to take the following prepare at no further price.
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- …and have made a single reservation (“single ticket”)
Within the occasion of a missed TER because of a late TGV in Oui (or vice versa), you can be placed on the following obtainable prepare freed from cost.or at a later time when it fits you», signifies SNCF Voyageurssupplied you may have a “ticket immediately“. This refers to a number of tickets bought as a part of a single fee. he”ensures the traveler help within the occasion of an interruption within the connection. It additionally means that you can get compensation based mostly on the arrival time on the last vacation spot and on the entire value of the ticket“, as stipulated in European Regulation No. 2021/782 on the rights and obligations of rail passengers.
Coated connections should be made between TGV inOui, Ouigo, Intercités and TER and worldwide companies (France-Germany, France-Switzerland, and so forth.) supplied by SNCF Voyageurs. To make the most of this assistance on a Grenoble-Paris with a change, for instance, it’s higher to purchase an end-to-end ticket as an alternative of two separate tickets (Lyon-Grenoble with TER and Paris-Lyon with TGV).
If the departure of the postponed prepare can not happen till the following day, meals, snacks and drinks, in addition to lodging, are coated. The refund request is made on a devoted web page. Lastly, if you find yourself giving up on persevering with your journey as a result of missed connection, SNCF presents free re-routing to the departure station and a full refund of the journey, each for used and unused journeys.
- …and acquired tickets individually
The precept is identical as in air journey: when tickets are bought as a part of totally different reservations, the journey contracts will not be linked. If prepare 1 causes you to overlook prepare 2, the operator operating prepare 2 just isn’t obligated to you. At greatest, it is possible for you to to get compensation for the delay of prepare 1. If the ticket just isn’t versatile, the answer is sadly to purchase a brand new one.
For worldwide journey, the foundations are totally different due toSettlement on continuation of the journey (Settlement on journey continuationor AJC) WHO”covers circumstances the place present European or worldwide laws doesn’t assist passengers», indicating the European Rail Group (CER) which created it. Even you probably have tickets booked individually and at totally different areas, you may take the following prepare at no cost with the 19 collaborating operators (see the checklist), together with SNCF, DB and Renfe. To make the most of this proper, you should have deliberate a “affordable” connection time between two trains. “The unique ticket(s) as nicely [la] affirmation [de retard ou d’annulation] should be introduced to the personnel of the railway firm whose prepare has been misplaced», provides CER.
Different gadget to know: HOT NAT (Hop on the following obtainable prepare, or “Get on the following obtainable prepare”). The service permits vacationers connecting between two Railteam alliance trains to take the following obtainable prepare departing from the identical station, even when they’ve separate tickets. The alliance brings collectively Eurostar, NS, SNCB, the high-speed trains of DB (ICE), SNCF (TGV inOui) and ÖBB (Railjet), in addition to affiliate member TGV Lyria.
TO HEAR – Touring by prepare in Europe: every thing you want to know earlier than you begin
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