The Superintendence of Industry and Commerce (SIC) fined Mattel Ccolombia S.A. with 700 million pesos for violating consumer rights.
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According to the entity, the company was not clear when reporting on the “real and imminent” risks of its rocking chair product Rock’n Play sleeper, from Fisher Price.
The SIC assured that Mattel presented information as a ‘guarantee extension’ of the product when, in fact, it was a security measures that were promoted by death of 30 children in the United States.
“Mattel intervened in the campaign by ordering consumers to remove two connections that were part of the product in order to render it unusable. In some cases, it required that it be kept for at least 6 months and, in other cases, it requested the return of the product to its offices.”, explained the control body.
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“Only when all of the above was accredited, was the delivery of a Fisher Price brand toy kit or the refund of the money, contrary to the provisions of Decree 1074 of 2015, by failing to comply with its obligation to inform consumers directly and immediately. about the corrective measures implemented and the means available to collect, isolate, return or intervene the products, within the framework of the safety campaign”, he added.
The research also found that the company put extra conditions to those indicated by the law “so that consumers could access the security campaign”.
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Mattel will be able to file reversal and appeal appeals against the fine.
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