JAL posted an apology on its official website on March 2, 2023 regarding the disturbance that Japan Airlines (JAL) flight 331 did not make it to 22:00, which is the operating time of Fukuoka Airport, and returned to Haneda Airport, the departure point. bottom.
In an interview with J-CAST News, the company revealed that it would send a letter of apology to all passengers and explain the circumstances. Passengers who are not JAL Mileage Bank (JMB) members are said to have started contacting them to confirm the delivery address.
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From Japan Airlines official website
‘Very inconvenient and troublesome’
According to various reports, JAL331 flight departing from Haneda Airport on February 19, 2023 was delayed in preparation for departure and might not meet the operating time of Fukuoka Airport at 22:00, and changed its destination to Kansai International Airport. After refueling, the plane returned to Haneda Airport, the departure point, at midnight on the 20th.
On March 2nd, JAL issued an apology on its official website, stating, “We sincerely apologize for the great inconvenience and inconvenience caused to customers who used this flight.”
“It has been a long time since the incident occurred, and I am very sorry, but I would like to once once more convey the circumstances of this incident and apologize for the inconvenience. We will contact you by email or phone.” The company said it is contacting passengers who are not JMB members by email and phone.
Why did you post an apology for Flight 331 on February 19 following more than a week? JAL has contacted the passengers of the affected flights to ask for the address to send a letter to apologize once more and explain the circumstances. We also posted it on our website,” he explained to the interviewer. The letter is ready to be sent.
“On February 19, we apologized for the inconvenience and burden caused by the long flight on February 19th. I wasn’t able to offer an apology.”
Since JMB members have already registered their addresses, we do not confirm the delivery address by email or phone. Non-members have been contacted since March 2.