Microsoft Partners with Be My Eyes to Revolutionize Customer Service for the Visually Impaired

2023-11-16 21:55:17
The American software and technology empire “Microsoft” is cooperating with the “Be My Eyes” application company to help the visually impaired and visually impaired, to facilitate these users’ access to the company’s customer service, according to a report by the German News Agency. The report by Bloomberg News Agency stated that Be My Eyes was founded in 2015 and developed its application that connects the visually impaired with sighted volunteers who can help them carry out tasks that may be impossible for them to do without assistance. The startup also developed another artificial intelligence tool called “BMyAI,” which uses the language model of OpenAI’s ChatGPT4 generative artificial intelligence platform, with the aim of generating a description of any photo a person takes, whether it is a product sticker or a product found in a store. Microsoft, which owns OpenAI, will integrate BMyAI technology into the “Microsoft Disability Answer Desk” tool that handles customer service communications, according to BMyEye in a statement on Wednesday. The collaboration between Microsoft and My Eyes will allow blind or visually impaired users of Microsoft products to deal with hardware problems and perform tasks such as installing a new version of the Windows operating system or describing PowerPoint presentations without human assistance. At a startup developer conference earlier this month, Sam Altman praised BeMyEye’s use of the GPT4 chat platform as an example of how OpenAI’s language model can use images as input and produce natural text to express them.
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