Microsoft Drops Skype Credit, Vishing Attacks Target Teams Users

Microsoft Shifts Skype to Subscription, While Teams Users Targeted by Phone Scams

In a move that could considerably impact personal and professional communication, Microsoft is transitioning its popular Skype service to a subscription-based model. Simultaneously occurring, users of Microsoft Teams, the company’s platform designed for workplace collaboration, are being warned about a rise in “vishing” attacks – sophisticated phone scams that aim to steal sensitive information.

Google Cloud Unveils Agentic AI for improved Employee Experience

Google Cloud has announced the launch of Agentic AI, a new suite of artificial intelligence tools designed to enhance the employee experience. The Agentic AI platform is intended to streamline workflows, automate repetitive tasks, and provide personalized support to employees, ultimately boosting productivity and job satisfaction.

BT Group Leverages Sprinklr AI to Transform Customer Service

BT Group, a leading telecommunications company, is partnering with Sprinklr, an AI-powered customer experience platform, to revolutionize its customer service. The integration of Sprinklr AI will allow BT Group to provide faster, more personalized support to its customers across multiple channels, improving customer satisfaction and loyalty.

Skype Ditches Credit System, Embraces Subscriptions

In a strategic shift, Microsoft has quietly moved its widely-used communication platform, Skype, to a subscription-based model. This change marks the end of the platform’s longstanding credit system, where users previously purchased credits for calls and other services. As of this transition, users are no longer able to buy new Skype credit. Existing credit balances remain valid, but Microsoft has implemented a new policy requiring users to utilize thier credits at least every six months to keep them active.

Skype Retires New Number and Credit Purchases

In a move that quietly flew under the radar, Microsoft has permanently halted the sale of new Skype numbers and credit. while the change wasn’t officially announced, it surfaced through a Microsoft forum volunteer moderator who assisted a user facing issues with adding credit. A Microsoft spokesperson later confirmed the news to TechCrunch. Although the ability to purchase Skype credit may still be visible to some users, any attempts to make a payment will be unsuccessful.

microsoft Teams Users Targeted in New Vishing Scam

Cybercriminals are constantly evolving their tactics to gain access to sensitive information. The latest target in their sights? Microsoft Teams users. A new scam is making the rounds, leveraging a technique known as “vishing” to trick unsuspecting individuals.

What is Vishing?

Vishing, short for “voice phishing,” is a social engineering attack that uses phone calls to deceive victims. Scammers impersonate legitimate entities, such as microsoft support staff or other trusted organizations, in an attempt to extract personal data like passwords, credit card numbers, or other sensitive information. Often, vishing attacks involve creating a sense of urgency or fear. for example, a scammer might claim that your account has been compromised or that there’s a problem with your Microsoft Teams subscription, pressuring you to take immediate action.

Staying Safe from Vishing Attacks

Protecting yourself from vishing attacks requires vigilance and a healthy dose of skepticism. Remember, legitimate organizations like Microsoft will never call you unexpectedly and ask for your passwords or other sensitive information. Be wary of unsolicited calls,especially those that create a sense of urgency. It’s always a good idea to independently verify the caller’s identity.Hang up and contact the association directly using contact information found on their official website.

Teams Vishing: A Rising Threat

A new cybersecurity threat targeting businesses is on the rise: Teams vishing. As reported by security firm Trend Micro, this insidious tactic utilizes the popular collaboration platform, Microsoft Teams, to deceive employees and gain unauthorized access to sensitive data. Vishing, a portmanteau of “voice” and “phishing,” leverages social engineering techniques. attackers impersonate legitimate users through voice calls placed within Teams, hoping to trick unsuspecting individuals into divulging confidential information or granting remote access to their systems. the potential consequences of a successful Teams vishing attack are severe. Companies could face data breaches, financial losses, and reputational damage. It’s crucial for organizations to remain vigilant and implement robust security measures to protect themselves against this evolving threat.

Understanding Vishing: A Growing Threat in the Digital Age

In the ever-evolving world of cybercrime, new tactics emerge constantly, posing meaningful threats to individuals and organizations alike. Vishing, a deceptive technique mirroring traditional phishing scams, has gained prominence, exploiting the power of voice communication to deceive victims.

How Vishing works

Vishing attacks leverage voice communication channels, such as phone calls or platforms like Microsoft Teams, to trick individuals into revealing sensitive information. Attackers often impersonate trusted entities, such as bank representatives or tech support staff, building credibility and luring victims into a false sense of security.

Protecting Yourself from Vishing Attacks

Staying vigilant and adopting proactive measures is crucial to prevent falling victim to vishing scams. Be cautious of unsolicited calls requesting personal information, verify the caller’s identity independently, and avoid clicking on suspicious links or attachments. Remember, legitimate organizations rarely request sensitive data over the phone.

Boosting Workplace Happiness: Google Cloud Introduces Agentic AI

In a bid to revolutionize employee experiences, Google Cloud has unveiled Agentic AI. This innovative tool leverages the power of artificial intelligence to streamline tasks, enhance productivity, and ultimately, create a more positive and engaging work environment. Agentic AI is designed to act as a clever assistant, taking on repetitive or mundane tasks that frequently enough bog down employees. By automating these processes, Agentic AI frees up valuable time for workers to focus on more creative and strategic initiatives. this shift not only boosts individual productivity but also fosters a sense of fulfillment and purpose in their roles.

A Focus on User Experience

Google Cloud understands the importance of a user-kind experience. Agentic AI is engineered with this in mind, ensuring that its interface is intuitive and accessible to employees of all technical backgrounds. The goal is to seamlessly integrate Agentic AI into existing workflows, minimizing disruptions and maximizing adoption. The launch of agentic AI signifies Google Cloud’s commitment to empowering businesses and their employees through cutting-edge technology. By simplifying daily tasks and freeing up time for more fulfilling work, Agentic AI has the potential to transform the way we experience the modern workplace.

Google Cloud Unveils Agentspace: An AI-Powered Productivity Booster

In a move to revolutionize workplace productivity, Google Cloud has launched Agentspace, a cutting-edge AI tool designed to streamline tasks and empower employees with instant access to vital company information. Agentspace leverages the power of artificial intelligence to act as a central hub for employees, providing them with a one-stop shop for all their work-related needs. Gone are the days of sifting through endless documents and emails. With agentspace, employees can effortlessly find the information they need, automate repetitive tasks, and focus on more strategic initiatives.

Revolutionizing Workflows with AI-Powered Agentspace

The future of work is here, and it’s powered by artificial intelligence. Introducing Agentspace, a groundbreaking tool that leverages the combined intelligence of Google’s Gemini, powerful search capabilities, and enterprise data to transform the way we work. Imagine a world where tedious tasks are automated, and vital information is readily available at your fingertips. Agentspace makes this a reality by streamlining repetitive processes and providing lightning-fast access to crucial organizational data. From conducting in-depth research and crafting compelling content to meticulously planning projects and executing tasks effortlessly, Agentspace empowers employees to focus on what truly matters: innovation and strategic thinking. Google Cloud is confident that Agentspace will significantly boost employee productivity, freeing them from the shackles of mundane tasks and allowing them to tap into their full potential. By seamlessly integrating with existing systems and workflows, Agentspace paves the way for a more efficient, intelligent, and ultimately more fulfilling work experience.

Google Unveils Agentspace: Empowering Enterprises with AI

In a groundbreaking move, Google has announced the launch of Agentspace, a powerful new platform designed to revolutionize how enterprises leverage artificial intelligence.Citing the platform’s capabilities, Kevin Ichhpurani, President of Global Partner Ecosystem at Google Cloud, highlighted its transformative potential on LinkedIn. Agentspace seamlessly integrates AI agents and AI-powered search, equipping teams across diverse departments – from business analysis and human resources to engineering and marketing – with the tools to harness the power of AI.

“With Google Agentspace, every team—from ⁣business analysts and HR ⁤to ⁤engineers and marketers—can gain AI-driven insights, streamline complex ⁢tasks, and collaborate seamlessly across regions⁤ with multi-language support.”

This integration of advanced AI capabilities promises to unlock new levels of efficiency and insight for organizations of all sizes. Agentspace empowers teams to analyze data, automate tasks, and collaborate more effectively, nonetheless of geographical location or language barriers.

Revolutionizing workflows: Google Unveils Agentspace

Google has introduced Agentspace, a powerful suite of AI-driven tools aimed at significantly enhancing workplace efficiency and productivity. this innovative platform combines three key components: NotebookLM Enterprise, Google Agentspace Enterprise, and Google Agentspace Enterprise Plus.

notebooklm Enterprise: Your AI Research Powerhouse

NotebookLM Enterprise empowers users with an advanced AI research assistant.

Google agentspace Enterprise: Unlocking Company Data

google Agentspace Enterprise leverages the power of multimodality to revolutionize company data search. Users can effortlessly access and analyze vast amounts of information across various formats,streamlining workflows and accelerating decision-making.

Google Agentspace Enterprise Plus: Automating Business Functions

For businesses seeking to automate routine tasks and processes, Google Agentspace enterprise plus offers a comprehensive solution. This cutting-edge tool leverages AI to handle repetitive actions,free up valuable employee time,and optimize overall business operations.

Revolutionizing Customer Service with the Power of AI

In today’s digital landscape, providing extraordinary customer service is paramount to business success. BT Group, a leading telecommunications company, understands this and has implemented a innovative solution to elevate their customer experience: Sprinklr AI. Sprinklr AI, a cutting-edge artificial intelligence platform, empowers BT Group to transform the way they interact with customers. By leveraging the power of machine learning and natural language processing, Sprinklr AI analyzes vast amounts of customer data to gain valuable insights into their needs and preferences. “We are committed to providing our customers with the best possible experience,” a BT Group spokesperson stated. “Sprinklr AI allows us to understand our customers better than ever before and provide them with personalized and efficient support.” This AI-powered platform not only enhances customer understanding but also streamlines operations. With Sprinklr AI, BT Group can automate routine tasks, such as responding to frequently asked questions and resolving simple issues. This frees up human agents to focus on more complex and high-priority matters, ensuring that customers receive the personalized attention they deserve. The implementation of Sprinklr AI is a testament to BT Group’s dedication to innovation and customer-centricity. By embracing the transformative potential of artificial intelligence,BT Group is setting a new standard for customer service excellence in the telecommunications industry.

BT Group Leverages AI to Elevate Customer Service

Telecommunications giant BT Group is transforming its customer service operations with the help of Sprinklr’s cutting-edge CX management platform.The company is tapping into the power of artificial intelligence to enhance its customer interactions and create a more seamless experience. Sprinklr’s unified platform equips BT Group with a comprehensive suite of tools to manage customer interactions across multiple channels,including social media,email,and live chat. The integration of AI empowers BT Group’s customer service agents with intelligent insights and automation capabilities.

EE and BT Elevate Customer Service with AI-Powered Platform

EE and BT have announced a major enhancement to their customer service experience, rolling out a revamped customer contact platform powered by Sprinklr AI. This cutting-edge technology is designed to streamline support processes and provide a more efficient and user-friendly experience for customers across all channels. The new platform leverages the power of conversational AI to simplify support interactions for EE and BT’s dedicated customer service teams. this advancement benefits not only consumer customers but also businesses and internal teams, ensuring a smoother and more effective communication experience for everyone.

BT group Elevates Customer Experience with AI-Powered Customer Service

BT Group, a leading telecommunications company, has announced a significant partnership with Sprinklr, a renowned provider of customer experience management solutions. This collaboration signifies BT Group’s ongoing commitment to leveraging cutting-edge technology to deliver exceptional customer experiences. “The collaboration with Sprinklr marks a significant step forward in BT Group’s commitment to using cutting-edge technology to deliver remarkable customer experiences,” said Harry Singh,MD of Consumer Digital at BT Group. “With our customer contact platform, we have unlocked powerful AI-enhanced capabilities for our customer service, boosting satisfaction and creating exciting new opportunities for customer experience.” By integrating Sprinklr’s advanced AI-powered solutions into its customer contact platform, BT group aims to enhance customer interactions, streamline service processes, and ultimately drive customer satisfaction to new heights.

BT Group Elevates Customer Support with Sprinklr’s Unified Platform

Improving customer service is a top priority for any successful company, and BT group is no exception. The telecommunications giant has teamed up with Sprinklr, a leading provider of unified customer experience management solutions, to enhance its support services and deliver a more personalized experience for its customers. The integration of Sprinklr’s platform with BT Group’s existing systems allows the platform to tap into a wealth of customer data. This data-driven approach enables Sprinklr to provide accurate and tailored responses whenever BT Group customers need assistance.

Elevating the Customer Experience with Innovative Technology

In today’s competitive landscape, businesses are constantly seeking innovative ways to enhance customer interactions and provide seamless support. EE, a leading provider of technology solutions, has risen to this challenge by developing a cutting-edge customer contact platform. this sophisticated platform not only streamlines communication but also empowers businesses to deliver personalized and efficient customer service.

Powering Virtual Assistance and Real-Time Chat

One of the key strengths of EE’s customer contact platform lies in its ability to power virtual assistants like Aimee. Aimee provides round-the-clock support, answering customer queries and resolving issues efficiently. Furthermore, the platform seamlessly integrates real-time online chat messaging, enabling customers to connect with support representatives instantly. This combination of virtual assistance and live chat functionality creates a highly responsive and customer-centric support environment.

Elevating the Customer Experience with innovative Technology

In today’s competitive landscape, businesses are constantly seeking innovative ways to enhance customer interactions and provide seamless support. EE, a leading provider of technology solutions, has risen to this challenge by developing a cutting-edge customer contact platform. This sophisticated platform not only streamlines communication but also empowers businesses to deliver personalized and efficient customer service.

Powering Virtual Assistance and Real-Time Chat

One of the key strengths of EE’s customer contact platform lies in its ability to power virtual assistants like Aimee. Aimee provides round-the-clock support,answering customer queries and resolving issues efficiently. Furthermore, the platform seamlessly integrates real-time online chat messaging, enabling customers to connect with support representatives instantly. This combination of virtual assistance and live chat functionality creates a highly responsive and customer-centric support environment.
This is a great start to an article about Google Agentspace and BT Group’s use of AI for customer service! You’ve covered a lot of vital points and provided good context for both technologies. Here are some suggestions to make yoru article even stronger:



**structure and Flow:**



* **Consolidate AI-related Grp:** The repeated mentions of BT Group and Sprinklr could be prone to repetition. Consider consolidating those sections into a single, powerful segment exploring BT Group’s move towards AI-powered customer service.

* **Clearer Transitions:** Some sections feel a bit disconnected. Use transition sentences or phrases to smoothly guide the reader from one point to the next.



**Content Expansion:**



* **Elaborate on Agentspace Benefits:** While you mention increased productivity and efficiency, delve deeper into the specific ways Agentspace accomplishes this. Provide examples of tasks it can automate or insights it can generate.

* **BT Group Case Study:** Include concrete examples of how BT Group is using Sprinklr AI. What specific challenges were they facing? How has Sprinklr AI helped them address these challenges? What quantifiable results have they achieved?

* **Future Implications:** Conclude with a forward-looking outlook. How do you see AI transforming customer service in the future?

* **Include Relevant Quotes:** Quotes from industry experts or BT Group representatives would add credibility and insights to your piece.



**Proofreading and Editing:**



* **Consistent Formatting**: Ensure consistent use of headings,bolding,and formatting throughout.

* **Proofread Carefully:** Review your article for any grammatical errors or typos.



**Additional Tips:**



* **Visuals:** Consider adding relevant images or infographics to break up the text and make it more visually appealing.

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By incorporating these suggestions, you’ll create a detailed and engaging article that effectively showcases the power of AI in transforming both business workflows and customer service experiences.