Mediatonic came out to apologize for an unusual and annoying problem in Fall Guys. During this week, through social networks and some game forums, reports began to multiply about users who, just by seeing a cosmetic in the game store, ended up buying that item because of an error in the system. A problem made even more uncomfortable for some users by the initial refusal of refunds by the game support on the grounds that the rules of Fall Guys state that cosmetic purchases are final.
But before the situation continued to escalate, Mediatonic finally spoke about it and through the official account of Fall Guys on Twitter not only apologized to the affected players, but also announced that will allow refunds for the purchase of cosmetics for all registered purchases from June 21, 2022.
“We heard your feedback about accidental purchases, and we’re sorry!” said those responsible for Fall Guys. “We are improving the design of the store to avoid this. All cosmetic refund requests from June 21, 2022 will be honored until we improve the store.”
As expressed through platforms such as Redditthe recent problems with the store Fall Guys that some users have experienced are various and range from the aforementioned automatic purchase without confirmation to the disappearance of Show Bucks, the game’s currency.
Therefore, Mediatonic’s response was not only necessary for the affected players, but also something important for the reputation of the game that was recently transformed with quite successful in a free-to-play title.
So far there is no date for the definitive solution of this problem, but Mediatonic confirmed that it is working to solve it.
“What is happening in the game is not planned and we are actively fixing it. The response from customer service was also not acceptable and we will offer a remedy for all those affected.” indicated the company (via Polygon).