Covered with a dozen wounds, a beneficiary of an intermediate resource for people with loss of autonomy in Trois-Rivières has been struggling with bed bugs for two months, but nothing is changing, her daughter lamented on Friday.
“She has wounds that have started to get infected. This is unacceptable. I don’t understand, really don’t understand how it’s so long,” said France Lefebvre, worried regarding the state of her mother.
On Saturday, the woman took numerous photos of her mother, who resides at the Pavillon des Aînés in Sainte-Marthe-du-Cap, showing the eldest covered with bite marks on her arms, back and very close to her face.
According to her daughter, the beneficiary never received any medication or treatment for her wounds.
Wanting to denounce the situation, Mr.me Lefebvre and his brothers, however, would have come up once morest several voicemail boxes, she lamented. And even by email, communications would not be easy while some pass the buck and others don’t even bother to reply.
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The process is frustrating for the family, who are trying to get answers and be informed of the action plan for what happens next.
“They do nothing. It’s always to say, you’re not in the right place, go to another, sighed the woman.
The direction of the Pavilion of the elderly refused to grant an interview to the camera to TVA Nouvelles, but nevertheless gave some information on the situation.
She assures that since February, exterminators from the company Abat Extermination have come twice to eradicate bed bugs. According to management, only a few have been seen lately, and the problem is close to being resolved.
Rooms other than M’s mother’sme Lefebvre would also have been affected lately by bedbugs.
For its part, the CIUSSS de la Mauricie – Centre-du-Québec is also aware of the situation, and guarantees that all measures are taken to resolve the problem.
His duty, in a case like this, is to accompany the residence if necessary and to inform the staff who will go to work there of the current situation.
Despite these remarks, France Lefebvre says she has lost confidence in the residence and its managers.
According to experts, in the event of an infestation, it is essential to react very quickly since the spread is quick and easy.
“The work on site is not very complicated. Sweeper, steamer, and we no longer work with a pesticide, we even work with what is called a fungus. […] Normally a month and a half, depending on the level of infestation, but it must be major in tabarouette for it to last longer than that, “explained the CEO of Gestion Paratsitaire du Québec, Stéphan Sicotte.
In an email sent to the family on Thursday, a nurse attested to having examined the resident’s body, and told her relatives that her wounds on her arms were healing completely and that there were no more wounds on her back. , abdomen and lower limbs.
An assertion that makes Mme Lefebvre, who as recently as Saturday, might count dozens and dozens of bites all over his mother’s body that seemed far from healing.
The nurse added in her message that M’s motherme Lefebvre finally got an appointment with the dermatologist for April 24.
Even though her mother is receiving care, she only wants one thing: to get out of the facility.
“This lady is going to be 90 years old, and I think that until her last breath, she deserves to be happy,” she concluded.