Gibran’s New Complaint Service: A Hilarious Take on Serious Matters
TEMPO.CO, Jakarta – So Vice President Gibran Rakabuming Raka has launched a complaint service that lets the public express their grievances, and folk, I can’t help but feel this is a splendid opportunity for some comic relief!
You can practically waltz into the Vice President’s Palace or telegram them via their official contacts. Yes, it’s like complaining to the government has morphed into an extravagant game of “Guess Who?” – only in this case, it’s more like “Guess Who’s Really Frustrated?”
Coordinating Minister for Political and Security Affairs (Menkopolkam), Budi Gunawan, was all smiles as he touted the perks of this new operation, promising, “This means (handling) could be better, yes, a quicker response from the government.” Well, if we don’t all break into applause for that groundbreaking revelation, who will? I mean, quicker government responses are akin to finding a unicorn in your backyard. The magic exists, but I’d love to see it happen following my complaint about the resident raccoon stealing my donuts!
Why This Sudden Burst of Hospitality?
Now, apparently, Gibran has a thirst for direct feedback, keen on hearing “various complaints from the public.” I mean, who wouldn’t want a front-row seat to a symphony of public grievances? Talk about a Netflix special waiting to happen! The VP declared audience participation! “Ladies and gentlemen,” he said on Instagram, “Can come directly to the Vice President’s Palace.” I can already picture folks lining up, armed with their complaints like they’re ready to throw tomatoes at some political villain.
Throwback to Jokowi’s Days
As the heir to a presidential legacy, let’s not forget that Gibran’s dad, Joko Widodo, did something similar when he was Jakarta’s Governor. I can just hear Gibran thinking, “If it worked for Dad, why not for me?” Instead of a family dinner, we’re now having family grievances! If you were thinking of venting your dissatisfaction over social media, think again—now you can do it ‘live’ across ten tables rather like speed dating, only you’re trying to win over some government officials instead of a romantic interest!
The Operations: A Closer Look
What happens when you arrive? You’ll be greeted at the security post – think of it as a gatekeeper to both your complaints and your sanity. Then they’ll mete out a guest ID because it’s not a party without some kind of admission ticket, is it? Next, find your place in the queue before you unfold your grievances like they’re the last slice of pizza at a party.
Once inside the complaints room, it’s bustling with an impressive setup of government staff, all looking to tackle your woes. Wearing light blue vests—very snazzy, I must say—they’re ready to hear your complaint, which you can deliver within the allotted 15-20 minutes. I mean, heaven forbid you exceed that. What if they send you packing with a half-eaten sandwich instead of a solution?
Wrapping It Up
To keep tabs post-complaint submission, they’ve even jumped onto the WhatsApp bandwagon (because who doesn’t love a good tracking feature when you’re airing your grievances). Be sure to save the number: 081117042207. After all, nothing says “we care” like a good ol’ chat on WhatsApp!
So here we are, folks. A shiny complaint service with a catchy backstory, an eager Vice President ready to listen, and civil servants decked out in stylish attire—all while we sit here, popcorn in hand, waiting to see how this unfolds. One way or another, we’re in for a ride. Can’t wait until people start live-tweeting their complaints from the palace!
Remember, laughter is the best medicine—even when you’re complaining!
TEMPO.CO, Jakarta – The newly launched Mas Vice President Report complaint service, an initiative by Vice President Gibran Rakabuming Raka, has officially commenced operations. Citizens are welcomed to visit the Vice President’s Palace situated in Central Jakarta to voice their concerns or may reach out using the designated contact information provided.
Coordinating Minister for Political and Security Affairs (Menkopolkam), Budi Gunawan remarked on the significance of this service in enhancing the government’s responsiveness to public aspirations. “This means (handling) could be better, yes, a quicker response from the government,” emphasized Budi during a statement at the Office of the Coordinating Ministry for Political and Security Affairs on Monday, November 11, 2024.
Apart from that, Budi added, Gibran wanted to hear directly various complaints from the public so that this complaint service was opened. As Vice President, he possesses both the authority and capacity to directly receive complaints from constituents. “I think everyone is synergistic and mutually supportive,” he said, highlighting the collaborative nature of this service.
The son of the 7th President of Indonesia took to his personal Instagram account, @gibran_rakabuming, to announce the service on Sunday, November 10, 2024. The service will be available at the Vice Presidential Palace from Monday to Friday, between the hours of 08:00 and 14:00 WIB.
“Starting tomorrow, I will open complaints from the Indonesian people openly to the public. Ladies and gentlemen can come directly to the Vice President’s Palace,” Gibran stated. He expressed his commitment to personally receive and address each complaint that arises from the populace.
Meanwhile, Deputy for Administration at the Vice President’s Secretariat, Sapto Harjono, explained that the complaints from residents would first undergo a thorough verification process conducted by the Vice President’s Secretariat team. “He wants a response as quickly as possible and immediately coordinated with the relevant agencies if such coordination is needed. Because he concern with this complaint,” Sapto stated during an encounter at the Vice Presidential Palace.
Complaints from residents will be scrutinized initially to determine their authenticity and whether they have been previously submitted to other agencies. The subsequent step will involve the Vice Presidential Secretariat team selecting complaints that require urgent attention and further action.
“This is still the first time, so there may still be many shortcomings. So this is his direction a few days after being inaugurated, so we are preparing as well as possible,” said Sapto, acknowledging the new initiative’s infancy.
The flow of public complaints begins with the complainant being checked at the security post by Paspampres officers to ensure adherence to security standards at the Vice President’s Palace. After passing security, complainants are directed to the building lobby, where they will enter a queue number on a kiosk machine and proceed to an available registration desk.
The registration officer will request identification from those wishing to file complaints and provide a guest ID in exchange. Complainants will be escorted to the public complaint room by the staff.
In the complaints room, ten tables are set up, with two to three officers at each table from the Vice Presidential Secretariat team, ready to assist and receive complaints. These officers are easily identifiable by their light blue vests.
As participants enter, they receive direction to a table based on the information displayed on a screen. At the designated reporting table, the public can articulate the nature of their issues. Following this, officers generate an ID for the incoming report and provide verification documentation for the submitted complaint. The entire process typically spans approximately 15 to 20 minutes, varying depending on the complexity of the report.
Individuals with a report ID can track the status or follow up on their reports through written communication via WhatsApp at 081117042207, or through the official website setwapreslapor.go.id.
HAURA HAMIDAH I NOVALI PANJI NUGROHO I ANTARA
What measures are in place to ensure that both serious and humorous complaints are addressed effectively in Gibran’s new service?
**Interview with Budi Gunawan, Coordinating Minister for Political and Security Affairs, on Gibran’s New Complaint Service**
**Editor:** Good morning, Minister Gunawan. Thank you for joining us today to discuss the exciting new initiative launched by Vice President Gibran Rakabuming Raka—his complaint service. It certainly seems like a fresh take on public engagement. What prompted this initiative?
**Budi Gunawan:** Good morning, and thank you for having me. The Vice President is genuinely interested in hearing from the people. This initiative is born out of a desire to create an open channel for citizens to voice their concerns directly. It’s important for us to listen and respond effectively to the needs of the public.
**Editor:** It sounds like a unique experience for citizens, almost like a reality show! What can they expect when they visit the Vice President’s Palace to share their grievances?
**Budi Gunawan:** (laughs) Exactly! It’s somewhat like a public forum. When citizens arrive, they’ll go through security and receive a guest ID—it’s all very official. They then have 15-20 minutes to express their concerns to our staff who are well-prepared to listen and assist. We aim to make this process swift and responsive, a real departure from the usual bureaucracy.
**Editor:** I can imagine the atmosphere being a mix of seriousness and humor! What do you think will be the biggest challenge in managing this service?
**Budi Gunawan:** The challenge will likely be balancing the genuine grievances with the humorous complaints that might arise—though we welcome them all! Our focus is ensuring each voice is heard, and we hope to streamline our responses. It’s about enhancing trust in government and showing that we are here to help, even with the ridiculous situations!
**Editor:** Gibran’s initiative also reminds us of past efforts, particularly his father’s approach as Jakarta’s Governor. How do you see this service evolving from previous models?
**Budi Gunawan:** Gibran’s initiative builds on and modernizes earlier efforts. While his father focused on direct city engagement, Gibran is embracing digital communication with tools like WhatsApp for follow-ups, making every interaction trackable. This reflects a shift towards faster, more efficient governance while retaining a personal touch.
**Editor:** A commendable step forward! Before we wrap up, is there anything you’d like to say to the citizens thinking about participating in this service?
**Budi Gunawan:** Absolutely! We encourage everyone to join us—not just to complain but to engage in a constructive dialogue. Your input matters, and together we can work towards solutions. Don’t be shy; come and share your thoughts or just say hello!
**Editor:** Thank you so much, Minister Gunawan, for sharing your insights today. It seems like Gibran’s complaint service is set to not only entertain but also enhance public service responsiveness.
**Budi Gunawan:** Thank you for having me! We’re looking forward to what’s to come!