“Marugame Seimen Apologizes for Frog Incident in New Takeout Product ‘Marugame Shake Udon'”

2023-05-23 04:06:59

On May 23, 2023, Marugame Seimen (Shibuya-ku, Tokyo), the operator of the new takeout product “Marugame Shake Udon” sold by the udon chain “Marugame Seimen”, announced that one of the lineup “Piri” The company apologized on its official website, saying, “We deeply apologize for causing you great concern and inconvenience.”

  • From Marugame Seimen official website

  • From Marugame Seimen official website

    From Marugame Seimen official website

  • From Marugame Seimen official website
  • From Marugame Seimen official website

“I caused a lot of worry and trouble.”

Marugame Shake Udon, a take-out product that is shaken in a vertical cup, has been on sale at Marugame Seimen nationwide since May 16th. The cumulative sales exceeded 200,000 in the first three days, and it has become a hot topic on social media.

In a Twitter post on May 22, it was reported that a frog had been mixed in with Marugame Shake Udon, and photos and videos showed a frog in the bottom of a vertical cup. He said he noticed the frog when it was regarding to finish eating.

On the 23rd, Marugame Seimen announced on its official website, “On May 21 (Sunday), there was an incident in which a frog was found in the take-out Spicy Dandan Salad Udon sold at the Marugame Seimen Isahaya store.” announcement. “We deeply apologize for the great concern and inconvenience caused to the customers who have made the request and to the customers who have been patronizing Marugame Seimen on a daily basis,” he said.

After the discovery, the company said it sought guidance from the local public health center, explaining the circumstances, saying, “We judged that the ingredients (vegetable processing factory) were mixed in.” In the future, we will strengthen the inspection system by conducting on-site inspections at all the factories of our business partners that handle raw vegetables.

Sales of some products that use raw vegetables (salad mix) will be suspended from May 23 to 25. “We take this situation seriously and will work to prevent a recurrence.”

(Added at 13:43 on May 23) Part of the article has been corrected.

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