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Page 1 to 2: Start pages | Page 3: Jean-Édouard Grésy – How to get the most out of this work? | Page 4: Jean-Édouard Grésy – Self-study plan | Page 5 to 6: Jean-Édouard Grésy – Acknowledgments | Page 9 to 12: Fabrice Cuvillier – Preface | Page 15 to 17: Jean-Édouard Grésy – Introduction | Page 19 to 39: Jean-Édouard Grésy – Chapter 1. Do not retaliate: get out of control without giving control | Page 41 to 63: Jean-Édouard Grésy – Chapter 2. Do not run away: show understanding to bring others to reason | Page 65 to 83: Jean-Édouard Grésy – Chapter 3. Do not give in: aim for reciprocal exchanges for an unequivocal relationship | Page 85 to 107: Jean-Édouard Grésy – Chapter 4. Do not rush: always be ready to negotiate but never negotiate without being ready | Page 109 to 134: Jean-Édouard Grésy – Chapter 5. Do not be stubborn: adapt to your interlocutor or focus your effort elsewhere | Page 135 to 137: Jean-Édouard Grésy – Conclusion | Page 141 to 147: Jean-Édouard Grésy – Exercise 1. Discover your negotiator style when dealing with “unmanageable” people | Page 148 to 149: Jean-Édouard Grésy – Exercise 2. Testing and taming mirror neurons | Page 150 to 151: Jean-Édouard Grésy – Exercise 3. Testing your certainties | Page 152: Jean-Édouard Grésy – Exercise 4. Filling out your emotional map | Page 153 to 155: Jean-Édouard Grésy – Exercise 5. Listening beyond words | Page 156 to 159: Jean-Édouard Grésy – Exercise 6. Two missed moments with death | Page 160 to 161: Jean-Édouard Grésy – Exercise 7. Getting out of ambivalence | Page 162 to 164: Jean-Édouard Grésy – Exercise 8. Leaving an instrumental relationship | Page 165 to 168: Jean-Édouard Grésy – Exercise 9. Prepare to manage your “unmanageable” | Page 169 to 183: Jean-Édouard Grésy – Corrected | Page 187 to 189: Program for a three-day training course | Page 191 to 192: Bibliography | Page 193 to 194: Index | Page 195 to 199: End pages.
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