2024-04-22 05:49:22
That same day, in order to circumvent the worst weather conditions, we hijacked dozens of flights to guarantee the safety of our passengers. Over the next three days, we had to cancel nearly 400 flights and delay many more. As a result of the situation, operations at our logistics platforms have faced shortages of personnel and essential supplies.
Our priorities were clear: provide assistance to our customers who are victims of the disruptions and postpone our operations for the safety of all.
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To free up resources and capacity to prioritize affected customers, we have had to suspend passenger check-in and ticket sales from Dubai and temporarily halt connecting passenger traffic from points within our network and to Dubai.
Additional resources have been deployed to support our airport teams and allow us to generate new reservations. Additional flights to the destinations we had identified were put in place to help the majority of our displaced passengers.
More than 100 employee volunteers were sent to attend to disrupted customers at Dubai Airport departures and in the transit zone, prioritizing medical cases, the elderly and other vulnerable travelers.
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