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Page 2 to 7: Start pages | Page 8 to 10: Rachel Chantal – Acknowledgments | Page 11 to 14: Rachel Chantal – Foreword | Page 15 to 17: Guy Savoy – Preface | Page 18: Presentation | Page 19 to 27: Rachel Chantal – Luxury | Page 28 to 36: Rachel Chantal – Hospitality | Page 37 to 45: Rachel Chantal – Perfection | Page 46 to 51: Rachel Chantal – Ethics | Page 52 to 63: Rachel Chantal – Emotion | Page 64 to 72: Rachel Chantal – Relationship | Page 73 to 80: Rachel Chantal – Elegance | Page 81: Presentation | Page 82 to 95: Rachel Chantal – Dress elegance | Page 96 to 103: Rachel Chantal – Gestural elegance | Page 104 to 119: Rachel Chantal – Verbal elegance | Page 120 to 127: Rachel Chantal – Elegance of writing | Page 128: Presentation | Page 129 to 133: Rachel Chantal – Put yourself in the customer’s shoes | Page 134 to 175: Rachel Chantal – The customer journey | Page 176: Presentation | Page 177 to 186: Rachel Chantal – Respect | Page 187 to 195: Rachel Chantal – Vision | Page 196 to 210: Rachel Chantal – Motivation | Page 211 to 217: Rachel Chantal – Exemplary | Page 218 to 229: Rachel Chantal – Communication | Page 230 to 231: David Sinapian – Conclusion | Page 232 to 238: Quotes for inspiration | Page 239: About the author | Page 240 to 242: Bibliography.
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