Every passenger who steps into the cabin has a different mood, some are relaxed and happy, some are preoccupied.
As a flight attendant, when a passenger faces me with a straight face, I usually don’t feel too uncomfortable, because I know that my service must not be bad, but that the passengers may have encountered some troubles. flow.
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On a certain flight, Ms. A noticed that the young girl passenger beside her was frustrated, so she took the initiative to find out.
“Are you okay?” “Not good. My mother just passed away.” Before the voice fell, tears had already crept down his face. Ms. A gently handed a tissue and patted the girl who was sobbing uncontrollably on the folding table. After a while, the girl calmed down.
“Can I do anything for you?” “No, thank you for your concern. My mother suffered from cancer for many years, and it relapsed after recovery. In the end, the doctor said she had only half a year to live, but she bravely worked hard to live a year. Seeing her Being tortured by the disease time and time again, my heart is like a knife, and I can’t bear her to continue to suffer for another day; but when she is gone, I am like a kite with a broken string, and I have lost the direction of my life…” Ms. A listened carefully to the girl’s sharing, Quietly provide spiritual support.
While the girl left her seat and went to the bathroom, Ms. A walked to the kitchen.
“Stewardess, the girl sitting in 26A has just lost her mother and is in a very low mood. I hope you can give her extra care and care so that she can find a support in this extremely sad time.” Throughout the flight, all cabins The waiter took special care of the girl and gave her a card before getting off the plane, which contained the encouragement and comfort of every flight attendant to her. That day, she felt a special sense of happiness.
Kindness can have a huge impact. A smile, a listen, and a blessing are ordinary, but they play an inspiring force in special moments.
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Written by: Lan Haining Senior Stewardess