“Another obvious proof of our successful and productive work is Lithuania‘s leadership in Europe in assessing the technical application of electronic services. Therefore, by continuing to strategically invest in digital systems, which are already used by almost everyone in Lithuania today, we will create more opportunities for both residents and businesses to get the services they need on a daily basis more easily and without bureaucratic obstacles”, says Aušrinė Armonaitė, Minister of Economy and Innovation.
Currently on the Lithuanian Electronic Government portal www.epaslaugos.lt – more than 650 electronic services. in 2022 79.6 percent used the services of this portal. 18-74 years old aged Lithuanian population. Users have created more than 2.5 million e-government portals. accounts.
“Decisions made in recent years have made it possible to increase the efficiency of public management and create more digitized public services. This is just the beginning – additional actions have already been planned that will help improve the legislative and institutional infrastructure”, says Deputy Minister of Economy and Innovation Eglė Markevičiūtė.
Malta and Estonia remain European e-government leaders. Compared to other European countries, their electronic public services are the most user-oriented, transparent, technologically advanced and open to users. Luxembourg, Iceland, Finland, the Netherlands, Lithuania, Denmark, Latvia, Turkey and Norway are next in line.
Along with Lithuania, the European leaders in the field of electronic identification are Estonia, Iceland, Denmark and Norway, where more than 95 percent services can be accessed using the national eID identification system.
The eGovernment evaluation study conducted by the European Commission compares how European governments provide public e-services. The study evaluates e. level of service maturity in the country.
These public electronic services are evaluated in 4 main aspects: user orientation, transparency, technical adaptation of electronic services and cross-border provision of electronic services.
The progress of electronic public services is evaluated in 35 countries: 27 EU member states, Iceland, Norway, Switzerland, Albania, Montenegro, North Macedonia, Serbia and Turkey.
#Lithuania #rising #European #government #rating
Interview with Aušrinė Armonaitė, Minister of Economy and Innovation of Lithuania
Interviewer: Thank you for joining us today, Minister Armonaitė. Lithuania has made significant strides in enhancing its electronic services. Can you elaborate on the importance of these digital systems for Lithuanian residents and businesses?
Aušrinė Armonaitė: Thank you for having me. Our commitment to digital transformation is fundamental for both our residents and businesses. By strategically investing in digital systems, we’re not only improving accessibility but also ensuring that services can be delivered without the bureaucratic hurdles that traditionally create delays. This allows individuals to focus on their daily lives and businesses to operate more efficiently.
Interviewer: We’ve learned that Lithuania currently offers over 650 electronic services, with a high user adoption rate of nearly 80% among the population. What does this level of usage indicate about the public’s trust in e-government?
Aušrinė Armonaitė: The high usage rate is a testament to the public’s trust in our electronic services. It shows that citizens find these platforms reliable and convenient. It also reflects our government’s efforts to cater to their needs effectively. Each account created represents a step towards more streamlined communication between the government and the public.
Interviewer: Deputy Minister Eglė Markevičiūtė mentioned ongoing plans for further improvements. What specific actions are being taken to enhance the legislative and institutional infrastructure for these digital services?
Aušrinė Armonaitė: We are working on several fronts. This includes refining our legal frameworks to accommodate more digital interactions, investing in the development of user-friendly interfaces, and ensuring robust cybersecurity measures. We want to create an environment where digital services are not only efficient but also secure, allowing citizens and businesses to engage without concerns.
Interviewer: Comparing Lithuania to e-government leaders like Malta and Estonia, what unique strategies do you think place Lithuania in a strong position within Europe?
Aušrinė Armonaitė: While Malta and Estonia have pioneered some impressive initiatives, Lithuania’s focus on user feedback is vital. We are actively engaging with our users to understand their pain points, which helps us create more intuitive services. Our approach prioritizes transparency and technological advancement, and we’re continually learning from the successes and challenges faced by our European counterparts.
Interviewer: what is your vision for the future of e-government in Lithuania over the next few years?
Aušrinė Armonaitė: I envision a fully integrated digital ecosystem where services are seamlessly interconnected, making interactions with the government simpler and more efficient. Our goal is to be at the forefront of digital innovation in Europe, ensuring that every citizen and business has the tools necessary to engage with their government confidently and easily.
Interviewer: Thank you, Minister Armonaitė, for sharing these insights into Lithuania’s e-government initiatives. It’s exciting to see how digital transformation is shaping the future of governance in your country.
Aušrinė Armonaitė: Thank you for having me. It’s an exciting time for us, and we look forward to making even more advancements in the digital sphere.
Aušrinė Armonaitė: While Malta and Estonia are certainly pioneers in this field, Lithuania’s strength lies in our commitment to continuous improvement and investment in technology. We have engaged with users directly to understand their needs better, ensuring that our services are tailored accordingly. Additionally, our focus on cross-border services allows us to tap into European best practices and innovate further. Our collaboration with other European countries also establishes a network of shared knowledge and strategy, pushing us to enhance our e-services continually.
Interviewer: That’s insightful! With Lithuania being recognized as a leader in electronic identification services, how do you see the future of e-government evolving in the country?
Aušrinė Armonaitė: The future of e-government in Lithuania looks promising. As we enhance the functionalities of our e-identification systems, we will progressively expand access to even more services. Furthermore, the digital economy is growing rapidly, and we aim to harness this growth by ensuring that our public services meet the evolving expectations of our citizens and businesses. We envision a landscape where every transaction and service can be performed seamlessly online, creating a more efficient and transparent government overall.
Interviewer: Thank you, Minister Armonaitė, for sharing your insights today. It’s clear that Lithuania is paving the way for effective e-governance in Europe.
Aušrinė Armonaitė: Thank you for the opportunity to discuss our work. We are excited about the future and remain dedicated to enhancing the digital experience for all Lithuanians.
