Line 149 option 2: how the help service for victims of traffic accidents works

2023-08-16 12:33:00

From January to June, first semester of 2023, the use of the assistance service for road accidents grew by 65%. operated in 500 cases, once morest 302 in the same period of 2022. This is the Line 149 option 2of the National Road Safety Agency (ANSV).

The tool is intended for traffic victims and their familiesit is free, it is available 24 hours a day, it is national in scope and assists in psychological, economic and legal issues, following the emergency.

At the end of 2022, Argentina was internationally recognized for assisting victims of road accidents and their families thanks to Line 149 option 2.

“It is a unique and recognized system worldwide,” he said. Diego Giulianohead of the Ministry of Transport, on which the ANSV depends, and stressed: “most countries have very good emergency systems in the event of an accident”, but that “when the emergency passed, the victims many times they were left alone and unprotected“.

In the first six months of the year, the Assistance Network attended 500 casesof which 36% correspond to legal assistance, another 33% to social issues, 28% to psychological issues originating from a road accident and 3% to post-hospital assistance.

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Line 149 option 2 was created in the middle of the pandemic, in June 2020, and since then it has managed to fully resolve more than 102 financial aid to different families. At the same time, she registered almost 350 psychological assistance through the Federation of Psychologists of the Argentine Republic (FEPRA).

The Assistance Network also promoted 25 land and international transfers of people and deceased who suffered road accidents and articulated 30 criminal cases through the Ministry of Justice of the Nation.

Line 149 option 2
The hotline is open 24 hours a day, 365 days a year, and help covers psychological, legal and even economic issues.

“It is a service for all those people who suffered the misfortune of suffering a serious road accident. It is our obligation to assist from the State with empathy, but above all with concrete resources for those who need it most. There is no precedent in the world of something like this,” said the executive director of the ANSV, Pablo Martinez Carignano.

At the same time, Juan Olmosdirector of Interjurisdictional Coordination and Regulatory Standardization at the ANSV, highlighted: “An attempt is being made to immediate and comprehensive response to the many consequences that derive from an accident”.

“It is a group of professionals, from psychologists and lawyers to social workers, who give legal advice, psychological support, help carry out medical transfers, transfer coffins, coordinate so that a person receives rehabilitation or psychological treatment and even provide help income to the breadwinner,” he explained.

How to access and what does the assistance network for victims and relatives of road accidents include?

To access the service in the event of having suffered a road accident, it is necessary call 149 free y check option 2. The line works 24 hours a day, 365 days a year and can be used by both the victims of the accident and their families.

Among other benefits, the free assistance service of the Line 149 option 2 includes:

  • Psychological assistance: there is both immediate telephone containment and face-to-face psychological treatment.
  • Advice on social services: Information is provided to obtain social benefits, if applicable.
  • Coordination for medical assistance and rehabilitation: Free guidance is offered for hospitalizations, rehabilitation, approvals for prostheses and other medical demands.
  • Legal assistance: There is immediate telephone advice and attention in everything that refers to legal actions as a result of the road accident.
  • Free transfers and lodging: medical transfers with national coverage, which also include the relatives of the victim with their corresponding lodging; If necessary, the network assists families in the transfer of coffins.

An important fact: line 149 option 2 does not replace emergency 911 nor does it respond to issues such as mechanical damage or problems with vehicle insurance companies.

In addition, as far as financial assistance is concerned, it is intended for Families that are left without income for reasons derived from a road accident. For this reason, an agreement was signed with the Ministry of Social Development to evaluate each case and, if appropriate, grant a subsidy to those who were left in a vulnerable socio-economic situation.

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