2023-08-09 01:56:31
Dylan* was surprised at the response from the brand, a specialist in refurbished multimedia, at the end of June, when it was questioned by a Tourangeau whose daughter signed contracts worth 8,400 euros over two years in the store. Hubside Store in Tours. A month later, this former salesman reveals to France Bleu Touraine the misleading commercial practices of his ex-employer.
“The Misdeeds Continue”
At the end of June, the national management of Hubside Store apologized to “of the young client and her father” and revealed that three salespeople had been fired for “shortcomings“According to Dylan, the layoffs had nothing to do with it and took place several months before. “The Misdeeds Continue”he says.
First, sellers are encouraged by their managers to favor certain targets according to the Tourangeau. “Either naive young people, or adults on whom we might say ‘well, he is not going to understand too much'”, he explains. Afterwards, a drink is offered to customers. “It may sound very silly, but it can make a difference.”
“For example, a group of three young people, continues Dylan, you bring them a drink, they will say to themselves ‘this shop is so good’ then following we just have to present the offers. Sometimes I’ve seen clients sign without even looking at the computer.”
“The more contracts I do, the more I get paid”
“Don’t sign anythinginsists the Tourangeau according to whom the sellers can sometimes go so far as to lie to have contracts signed. Some smooth things over without hiding the truth, others will lie to get people to sign, such as saying that there will be no direct debit.”
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“In small shops where there is not necessarily a lot of flow, if the sellers want to succeed in making money, they have to [faire signer un maximum de contrats] to people entering the storehe assures, so no matter who you are and what you want, you’re going to walk away with five contracts. And five contracts is starting to get expensive.”
Withdrawals higher than the contract amount
Once signed, the advantages and purchase vouchers of the contracts only arrive following multiple reminders according to him, while the samples are linked to the customer’s account. “You see murderous levies, he breathes. Literally, you pay another rent.”
The monthly amounts withdrawn by the company would sometimes be much higher than those appearing on the contract. “I had clients who came with bank statements; for a single contract, they had a monthly direct debit of 350 euros. [à la place de 99,98 euros]continues the former seller. And that’s only for one contract, so if you have five contracts and the five start charging you five or six times a month, it can quickly be difficult to assume.
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Customers pushed to the limit
Before being able to cancel their contract or receive a refund, customers are pushed to the limit explains Dylan: “That is to say that if you are nice, we will answer you nicely but you will not win your case, on the other hand if you come to threaten the physical integrity of the sellers, of the person in charge, of breaking everything in the shop, we will quickly smother the case. Anyway, if we solve a problem but there are ten behind who are not, we are still a winner.
Le Tourangeau adds that he has noticed that Hubside Store no longer has a partnership with Havas Voyages but still continues to offer 1,000 euros of “travel discount” in the stores of this company.
“The partnership with Havas Voyages has effectively endedreplied Hubside Store on this last point. From now on, we are already operating with a new partner to offer our customers an even more complete range of travel services..” The company in the sights of justice did not respond to our other requests.
*name has been changed
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