2023-07-21 14:13:46
Among the multiple service channels available, the company offers alternatives for repairing and configuring electronic devices at home and in brand stores.
To provide the best service to people, Samsung offers multiple contact channels and provides assistance services 24 hours a day, 07 days a week1. Among the options available are the remote support 24 hours, remote installationo visual support e telephone. In this way, the brand’s customers are served in the most convenient way for them, both at home and in stores throughout Brazil. besides the online support via WhatsApp and Live Chat, it is also possible to schedule home support for repairs and installation of appliances and TVs. And anyone who needs expert help for tablets and smartphones can find it at their nearest Samsung store or at our Exclusive Service Centers. See below how home and in-store support services work, and learn how to request them.
home support
Available for home appliances and TVs from 43 inches, Samsung’s home support can be requested by calling the numbers 4004-0000 (capitals and metropolitan regions) and 0800-555-000 (other regions). It is possible that the attendant requests some tests that are still online to confirm the need for a visit and, if so, the appointment will be made. After the visit, the technician explains the entire repair procedure, as well as tips for using and maintaining the product. Learn more about the service:
in-store support
As for support for tablets and smartphones, the consumer can go to the nearest store to request specialized assistance – in the case of smartwatches and headphones, the store specialist assists in sending the product to a Service Center for repair. To find locations in your region, visit the Samsung Members app or click here. Upon arriving at the location, the customer has the help of Samsung specialists to answer possible questions, request repairs, use tips, transfer data from one device to another and even help to configure, install or perform updates on their devices. If the product requires advanced adjustments, such as parts replacement, the Samsung representative can help the consumer send it for repair at a Service Center or, depending on the case, carry out the repair in the store itself. Learn more about the service:
To request these and other Samsung services, consumers must contact the numbers 4004-0000 (capitals and metropolitan regions) and 0800-555-000 (other regions), or access the link www.samsung.com/br/support. This and other information about Samsung is available at Samsung Newsroom Brasil. Access and stay on top of all the news from the brand!
1 24-hour support is available via WhatsApp and Live Chat.
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