Jakarta –
In the period January to October 2024, PT Kereta Api Indonesia (Persero) or KAI has secured 7,237 goods from train users worth IDR 11,418,824,365. Anything?
Vice President of Public Relations KAI Anne Purba said this number shows a significant increase compared to 2023, where KAI secured 5,434 goods with an estimated value of IDR 6,655,984,900.
“Of the 7,237 items found, 3,151 of them were valuable items, such as electronic equipment, jewelry, important documents and cash. We have managed to return most of these items to their owners, but we still have some that we are keeping because the owners have not taken them ,” said Anne, in her statement, Tuesday (19/11/2024).
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Anne added that officers at stations and trains routinely remind customers to always look after their luggage so they don’t get left behind.
“Even though luggage is the customer’s responsibility, we try to provide the best service by helping secure items left behind both on the train and at the station. We want to ensure that items left behind can be returned to their owners safely,” explained Anne.
KAI’s commitment to providing Lost and Found services is part of the company’s efforts to continue to improve service quality, especially in terms of safety and comfort for customers. This service is a priority in ensuring customer satisfaction and supporting a better travel experience.
“KAI is committed to continuing to create a safe and comfortable transportation ecosystem for all customers. By focusing on innovation and responsive service, we hope to encourage more people to choose trains as a safe, efficient and sustainable mode of mass transportation,” concluded Anne .
Anne also said that this service allows customers who lose items on the train or at the station to report to officers or via the KAI 121 Contact Center so that steps can be taken immediately to return the items.
Many positive customer experiences regarding KAI’s Lost and Found service have also been shared via social media. One of them is an upload from the Instagram account @ithasashita which tells the story of her sister’s experience of losing souvenirs on the train.
“My sister once missed a souvenir when she went to Purwokerto. After reporting it to the officers, the item was brought back by train to Purwokerto. Thank God the souvenir arrived safely at its destination,” said the account @ithasashita.
A similar experience was also shared by the account @g_haiqal19 which told of losing motorbike keys at Cirebon Station and a bag on the Kaligung train.
“The Lost and Found facility is really helpful. I once lost my motorbike keys at Cirebon Station, and thank God the officers managed to find them. Apart from that, I also once forgot my bag on the Kaligung train, and the bag was returned to me thanks to coordination with the officers at the station Semarang Poncol. Thank you KAI,” said the account @g_haiqal19.
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Lost & Found: KAI’s Secret Weapon Against Forgetfulness
Jakarta – Now, let’s dive into what we truly care about: stuff. Yes, stuff! In a thrilling twist for train enthusiasts and forgetful souls alike, PT Kereta Api Indonesia (Persero), affectionately known as KAI, reported a whopping 7,237 lost items from January to October 2024. That’s nearly a train’s worth of lost treasures, valued at IDR 11,418,824,365! Or, as I like to call it, “a small fortune.” Just think of all the mismatched socks that could have been batted away!
The Vice President of Public Relations at KAI, Anne Purba, shared with us that this marks a substantial uptick compared to 2023, when 5,434 items were reported lost, adding a slightly underwhelming IDR 6,655,984,900 to the tale. You’ve got to wonder: was it the same group of forgetful riders? It’s like a scene from “The Greatest Showman,” except this show is about lost umbrellas and misplaced mobile phones.
In the treasure hunt that is KAI’s Lost & Found, 3,151 items of actual value were identified: electronics, jewelry, important documents, and, surprisingly, cash! It’s the kind of statistic that makes you want to take up train travel—and maybe check your pockets before getting off. Most notably, they have managed to return a significant number of these items to their rightful owners, while others seem to be playing a long game of hide and seek. Either that or their owners are just very forgetful – we can’t all be winners.
Anne emphasized that train officers take their job seriously: they routinely remind customers to keep an eye on their luggage. “Even though luggage is the customer’s responsibility,” she said, “we try to provide the best service by helping to secure items left behind.” So, you heard it here first; if you lose something, don’t blame your forgetfulness—blame the officers for not hunting you down like a game of ‘Where’s Wally!’
KAI’s Lost & Found service is not just a great narrative device; it’s also part of their grand plan to improve service quality. With a strong commitment to safety and customer satisfaction, the company is ensuring that train travel results in less mental anguish over departed luggage.
We’ve also seen glowing reviews from customers across social media about their experiences with KAI’s Lost & Found. One user, @ithasashita, recounted how her sister lost a souvenir—a tragedy worthy of a Shakespearean play—only for it to be returned via train. Imagine the emotional rollercoaster! And @g_haiqal19 shared his saga of lost motorbike keys and a bag that were swiftly retrieved, making him the poster child for “Why you should never leave your possessions behind.” Thoughts and prayers go out to all those who can’t look after their belongings!
So what’s the takeaway here? In the land of KAI, losing your stuff doesn’t mean it’s gone forever. With their attention to detail and commitment to service, KAI is creating a haven for not just travelers but also forgetful adventurers. Next time you hop on a train, just remember to keep a tight hold on your valuables—because losing them might mean they become part of a grand tale. If you’re lucky, your lost item could even become the subject of a heartwarming Instagram post!
Jakarta –
From January to October 2024, PT Kereta Api Indonesia (Persero), commonly known as KAI, has successfully secured an impressive total of 7,237 items left behind by train users, accumulating a staggering estimated value of IDR 11,418,824,365. This marks a notable increase in activity compared to the same period in 2023.
Vice President of Public Relations KAI, Anne Purba, highlighted this growth, indicating a rise from 5,434 items and a value of IDR 6,655,984,900 last year. “Of the 7,237 items found, 3,151 were categorized as valuable. These include various electronic devices, precious jewelry, critical documents, and even cash,” stated Anne in her remarks on Tuesday (19/11/2024).
“We have succeeded in returning a significant number of these items to their rightful owners. However, there are still some items that we are holding on to, as the owners have yet to claim them,” Anne elaborated.
“While it is ultimately the customer’s responsibility to safeguard their luggage, our dedicated officers at stations and on trains actively remind passengers to stay vigilant about their belongings. This proactive approach aims to minimize the chances of items getting lost,” she added.
KAI’s ongoing commitment to providing efficient Lost and Found services is part of a broader strategy to enhance service quality, with a particular focus on ensuring safety and comfort for all passengers. “Our goal is to make sure that lost items can be returned safely to their owners,” Anne explained.
Furthermore, she reiterated KAI’s dedication to fostering a safe and pleasant transportation environment for all travelers. “By prioritizing innovations and responsive customer service, KAI aspires to motivate more individuals to opt for trains as a reliable, efficient, and sustainable transportation option,” Anne concluded.
Customers who misplace items on trains or at stations are encouraged to report their losses to train personnel or via the KAI 121 Contact Center, enabling prompt action to recover their belongings.
Positive feedback regarding KAI’s Lost and Found services has been widely shared on social media. One notable story comes from the Instagram account @ithasashita, recounting her sister’s experience of misplacing a souvenir during a trip to Purwokerto.
“My sister lost a souvenir on the way to Purwokerto. After promptly reporting it to the staff, it was sent back on a train to Purwokerto. Thankfully, the souvenir arrived safely,” recounted the post from @ithasashita.
A similar tale was shared by @g_haiqal19, who described recovering lost motorbike keys at Cirebon Station and a bag forgotten on the Kaligung train. “The Lost and Found service proved invaluable. I lost my motorbike keys at Cirebon Station, but thanks to the diligent staff, they were recovered. Additionally, I left a bag on the Kaligung train, which was returned to me after coordination with the officers at Semarang Poncol Station. Thank you, KAI,” he expressed.
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What are the benefits of using KAI’s Lost and Found services for train passengers?
Ve services, we aim to encourage more people to choose trains as a reliable, efficient, and sustainable mode of mass transportation,” concluded Anne.
KAI’s Lost and Found initiative not only assists in recovering lost items but also aims to build trust and satisfaction among customers. Passengers are encouraged to report lost items through railway officers or the KAI 121 Contact Center, ensuring immediate action is taken to recover their belongings.
Social media has been buzzing with positive anecdotes from satisfied customers. One notable story from @ithasashita shares how her sister lost a souvenir during a train journey but was reunited with it thanks to KAI’s diligent staff. “After reporting it to the officers, the item was brought back by train to Purwokerto. Thank God the souvenir arrived safely at its destination,” she shared.
Another user, @g_haiqal19, echoed similar gratitude after successfully retrieving lost motorbike keys at Cirebon Station and a bag left on the Kaligung train. His experience further underscores the significance of KAI’s efforts in managing lost items effectively. “Thank you, KAI; your Lost and Found facility is truly helpful,” he wrote.
KAI’s Lost and Found services not only highlight the incredible value of maintaining customer connections but also display the company’s ongoing commitment to improving the overall travel experience. With train travel becoming an increasingly popular choice, KAI stands poised to meet the needs of passengers, ensuring that forgetfulness doesn’t lead to permanent loss. So next time you embark on a train journey, keep your belongings close and, if misfortune strikes, rest assured that KAI has your back.
