2024-06-05 22:56:34
The Bancolombia utility made a drop through the festive lengthy weekend and has prolonged to this Wednesday, when they’re introduced disruptions in digital channel companies, which created inconvenience amongst customers as a result of they haven’t been capable of full their banking transactions.
Context: What is going on with Bancolombia? Customers proceed to complain about irregularities within the app
In an interview with EL COLOMBIANO, the president of Bancolombia, Juan Carlos Mora, defined that The accident was because of a technical downside and never a cyber assault.
Mora assured that the purchasers’ cash was by no means in danger and that the corporate is working to enhance its methods and forestall this sort of scenario from recurring.
Likewise, he revealed it The autumn was attributable to an issue in the principle system Bancolombia in Medellínwhich was exacerbated by a simultaneous downside with the backup system in Bogotá.
“We had scheduled upkeep from Sunday to Monday, it was completed, and once we restarted the system we had issues with Bancolombia’s primary system in Medellín. We had a free place on Monday morning. Confronted with this issue, we’ve a backup system that’s in Bogotá. We moved to the backup that originally labored effectively. We may present service there on Monday afternoon, defined Mora.
He added that on Tuesday morning they awakened with the Bogotá assist system working effectively, however to the extent that “we began having extra transactions, the Bogotá system additionally had issues, not like Medellín“.
It’s possible you’ll be all in favour of: Superfinanciera examines issues with app from Bancolombia
Mora reported that these two difficulties coincided, “it It is very uncommon for that to occur, it was a foul coincidence“. Due to this fact, on Monday they’d unavailability within the Bancolombia app, however the remainder of the channels have been accessible. “It was upkeep that coincided with one other downside in our backup system.”
Due to this fact, based on Mora, It took them so lengthy to revive all companies. “I wish to be very emphatic, this has nothing to do with a safety problem.”
Together with his phrases, he addressed the corporate’s statements toto precise their apologies for the inconvenience precipitated to customers and take measures to forestall this sort of scenario from recurring. And he emphasised that folks’s cash was by no means in danger.
When requested concerning the subsequent outage of Bancolombia’s digital channels, that is the second time the financial institution has had issues for a number of days with some upkeep or injury to the community, Mora indicated that They’re within the strategy of investing to remodel the system and supply higher service to their clients.
As well as: Bancolombia says the app is already working, however customers are reporting intermittent
“We now have a devoted crew that works arduous to make sure that we’ve the system accessible completely. Sadly, these are contingency conditions which have gotten out of hand, however I can assure that we’re making the mandatory investments and efforts to make sure that these interruptions are as small as potential.Hopefully none, and that’s our purpose, stated the president of Bancolombia.
He then acknowledged that these unlucky coincidences trigger inconvenience and repeated his apologies, “however You possibly can make sure that we’re working arduous and our suppliers are serving to us. in order that these circumstances don’t come up once more.”
Concerning the quantification of the losses that purchasers may have suffered as a result of digital channels not being accessible, Mora assured that it is rather troublesome to know as a result of sooner or later there could also be obligations that may be fulfilled later. “If at any level we’ve precipitated injury, we’ll consider and do the corresponding resurfacing, if there are locations. As for purchasers who needed to pay Bancolombia themselves, they might have an extended interval“.
When requested concerning the statements made by the ICT Minister and the Chief Monetary Officer, Mora stated that the corporate has everlasting communication with the Norwegian Monetary Supervisory Authority.When we’ve an issue with any of our channels and companies, we talk with them, we clarify what is going on. and that communication is totally everlasting, clear and open.”
He already stated it SuperFinanciera had speedy information of what was taking place with the app and what Bancolombia was doing. He added that he additionally contacted Minister Mauricio Lizcano and so they organized a name to speak first-hand about this emergency.
On social networks, customers and purchasers condemned Bancolombia’s dominant place, which Mora replied that the financial institution doesn’t have a dominant place, “I wish to reiterate my apologies for the disruption we’ve precipitated throughout these two days the place the app was not accessible as a result of the remainder of the channels have been… This has nothing to do with a place available in the market.”
Mora acknowledges it The choice of SuperFinanciera is inside its supervisory work.
Proceed studying: Bancolombia’s app has been down since early Monday morning, what is going on on?
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