2023-05-01 17:42:06
In some regions, it still takes several weeks, even several months, before obtaining an appointment with the SAAQ. After the many hiccups in the first weeks of launching their new online platform, the state-owned company says things are back to normal.
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“Since February 20, things have stabilized,” says Dave Leclerc, vice-president of marketing strategies and road safety. “There are still a few small anomalies in the computer system to be corrected, but they are corrected regularly and we provide a lot of support to customers.”
Prepare to wait in May
“May is the busiest month,” says Mr. Leclerc. “The de-storage of convertibles, motorcycles and RVs that are going to be done, make it a very busy week.”
Nearly 260,000 Quebecers have created their SAAQclic account since the launch of the website, but Mr. Leclerc estimates that the number of accounts created will increase with the number of transactions that will have to be made during the month.
“There is a virtual queue this morning, but we process regarding a hundred customers a minute,” explains Mr. Leclerc. “Although the queues have greatly reduced over the past few weeks, online services are working and you can store your vehicles 24/7.”
Deadlines for in-branch appointments
For SAAQ customers who absolutely have to go to a branch, things get tougher.
In some areas, the wait time for an appointment can be up to two months. However, Mr. Leclerc affirms that the Crown corporation injects appointments every week and encourages users to monitor availability on the website.
“If people find the appointments are a bit far, I invite people to check the site, occasionally, throughout the week, there may be appointments that are added,” recalls M Leclerc. “However, it depends on the regions, the Montreal region is a very busy region.”
When will there be a real return to normal?
Remember that the SAAQ expected a return to normal in April, but a few weeks later, it is still pending. Mr. Leclerc says that the platform is still encountering technical difficulties, but that the teams are working to improve the efficiency of the site.
“The real return to normal, we are now talking regarding the beginning of July,” admits Mr. Leclerc. “All in all, we have to make sure that we respond to customers quickly, so by early July we should have resolved all the situations.”
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