2023-05-04 16:40:00
Saturday April 29, Adrian Keogh faced an “unacceptable” situation. In a wheelchair since 2015, the Irishman received no assistance from the airline Ryanair to get out of the plane. He had, however, paid for this service.
Adrian explains that the low-cost flight company told him that assistance for his descent from the plane would take an hour following his flight had landed at Landvetter Airport in Sweden. The cabin crew would then have suggested to the Irishman to get out of the plane crawling so as not to wait an hour, which Ryanair denies.
“Unacceptable”
Adrian Keogh then complied and posted the image on his Instagram account along with a text castigating the low cost company.
“Please excuse the bad photo, but this is a photo of me crawling from a Ryanair flight which landed at Landvetter Airport tonight at 11pm,” he wrote.
”It is unacceptable to expect me to crawl down the steep metal steps, but on arrival I was advised that it would be at least an hour before the lift was available to help me to get off the plane, so I had no choice but to crawl,” he continues.
He adds that the Swedish airport and the airline blame each other and clarifies: “I am not looking for anything other than the service I paid for and to be able to travel with dignity”.
“Unforeseen events”
Faced with this controversy, both Landvetter airport and Ryanair have spoken out on the subject.
The Swedish airport apologized and told our colleagues at the BBC “deeply regret” Mr Keogh’s experience, explaining that the lack of assistance was due to “several unforeseen events”.
For its part Ryanair specified that it is a third party service provider which takes care of the special assistance at the airport before declaring that it was examining the incident.
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